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Education Instructor – Diamond & Gemstone
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- Design and deliver jewelry education programs, including diamond grading principles (4Cs – Cut, Color, Clarity, Carat)
- Train retail staff on gemstone identification, certification, and product knowledge
- Educate teams on luxury customer service techniques and brand positioning
- Create and maintain training materials, manuals, and visual aids
- Assess learning effectiveness through feedback and performance evaluation
- Stay current with gemological trends, certifications, and retail innovations
- Travel to stores or events as required to conduct training sessions
- Support onboarding and development of new sales staff
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