Educational Consultant

Who are we?

145 years and counting

F.A. Davis (FAD) is one of the oldest independent, family-managed publishing houses in America. Since 1879, we have been meeting the needs of Nursing, Medical, and Health Science professionals seeking information of the highest quality. F.A. Davis carries on that tradition through its digital, print, and online products for students, educators, and clinicians in Nursing and the Health Sciences around the globe.

Our Values:

Customer Service:

Providing the highest level of customer service is something we pride ourselves on. We acknowledge our success is determined by the satisfaction of our customers and we strive to deliver 100% of what we promise in a courteous and effective way.

Communication:

FAD employees value active listening, the importance of feedback and understanding different ideas and perspectives. We ensure all communication is clear, effective, efficient, and respectful.

Collaboration:

Teamwork, welcoming new employees and promoting a cooperative team atmosphere. Understanding that as an employee of FAD you are part of a larger whole.

Adaptability:

In a world that is ever-changing, FAD embraces the challenges of change, new ideas and progress.

Position Summary:

The Educational Consultant (EC) is self-motivated, intelligent, and organized. This position focuses on driving sales for F.A. Davis content and solutions to nursing and health professional academic accounts. Assigned accounts include colleges, universities, as well as other higher educational accounts.

The EC’s primary objective is to grow sales in their territory and meet yearly sales goals. To meet this objective, the EC allocates their time between business development, closing opportunities, and customer service/customer relationship management.

Minimum Qualifications/Experience:

• Ability to work independently and productively with a positive attitude and minimal day-to-day supervision
• Highly organized, detail-oriented, persistent, and able to prioritize tasks
• Proven ability to develop rapport, understand customer needs/pain points, overcome objections, and persuade (in order to be able to successfully execute a consultative selling approach)
• Highly developed verbal, written, and phone-based communication skills
• Proven ability to conduct effective webinars. Experience hosting webinars and new product demonstrations over the phone, using established conference call/webinar technologies such as WebEx, GoToMeeting, Join.Me, etc.
• Experience selling digital, online products, and print products to higher education (health science) customers preferred

Key Duties and Responsibilities:

• Meet or exceed assigned yearly sales goal
• Use of consultative and negotiating selling skills to uncover and close opportunities to advance sales
• Maintain strong level of digital and print product knowledge
• Develop, maintain, and keep current all account records in CRM system, including documentation and maintenance of opportunities and documentation of communication with customers
• Deliver in-person or WebEx orientation sessions to EC’s key customers at the beginning of a semester
• Assist eLearning Specialist in the Digital Publishing department with customer/instructor training and stimulation of usage of digital products for EC’s customers
• Report on market conditions, trends, and opportunities in the competitive environment
• Monitor and manage territory expenses, including comp copy distribution to ensure compliance with forecasted budget
• Complete special projects as assigned by the Regional Sales Manager

Educational Consultant:

• This position covers a condensed range of territory and accounts requiring the EC’s base location to be within driving range. Roughly 70% travel (mostly car) required.
• Consistently grows territory sales
• Ability to use consultative selling to uncover and close opportunities with limited assistance from the EC manager
• Solid understanding of the higher education nursing and health professions publishing business or at least 3-5 years’ consultative selling experience in other industry

Employee Focused:

• Remote work, half day Friday schedule from April through October, and generous PTO
• Retirement benefits
• Life and disability insurance
• Comprehensive healthcare benefits
• Wellness initiatives
• Family benefits
• Tuition and professional development reimbursement
• Voted Philadelphia Top Workplace year over year since 2021, most recently with special recognition in Work/Life Flexibility.

Why join us?

Do you want your work to make a difference? Join a company that is dedicated to developing teaching and learning solutions that meet the needs of nursing and health science students, educators, and practitioners. Work collaboratively with a diverse group of

colleagues who share a passion for innovation and the production of high-quality products.

F.A. Davis is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process.