EERE Help Desk Technician IV

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a Help Desk Technician III, the work you’ll do at GDIT will be impactful to the mission of the Office of Energy Efficiency and Renewable Energy. You will play a crucial role in assisting in the planning, design, implementation, and deployment of applications aimed at automating
KMSO/ITSO and their clients' business processes, ensuring seamless day-to-day operations and compliance with both federal and departmental regulations.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT.

The Help Desk Technician IV must be able to:

• Demonstrate attention to detail, problem solving, and desire to provide a great customer experience.
• Deliver excellent customer service via phone, chat, email, tickets and deskside support.
• Troubleshoot and resolve issues with both Microsoft Windows and MacOS.
• Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
• Support SharePoint and Power Platform based applications as well as .NET custom solutions.
• Document and track customer incidents and requests via ticketing management system.
• Follow resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Isolate and resolve issues with individual workstations.
• Serve as subject matter expert to answer questions about hardware and software related issues.
• Use advanced skills to set up shared drives, map network drives, install and update software, etc.

TO QUALIFY, YOU MUST HAVE:

• An associates of arts/sssociates of science; AND
• 5 or more years of related experience
• An ability to obtain and maintain a public trust (enter on duty)
• Demonstrated technical support, networking, application support, problem solving
• Demonstrated verbal and written communication, collaborative and adaptable
• Louisiana Residency living within a commutable distance; within 60 miles of GDIT facility in Bossier City, LA