Electrician

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Electrician

Based in Welwyn Garden City, Hertfordshire – Covering the surrounding areas

£43,251 - £45,528 per year

40 hours per week – Monday to Friday, 8am to 4:30pm

We have an opportunity for an Electrician, based from Welwyn Garden City, to be a part of the day-to-day Responsive Repairs Team (consisting of a team of 6). The main responsibilities of this role include providing efficient and cost effective electrical maintenance tasks, providing quality customer care in a demanding role and providing our customers with a first time fix wherever possible. This role will also include using our work app on a smartphone to accept jobs and carry out works - it could be changing an extractor fan, or to carry out a mutual exchange electrical check. This role is predominantly lone working, carrying our electrical repairs and maintenance in a variety of tenanted properties. This role does cover a large area, however a company van and power tools will be provided for business use.

The role of Electrician will include:

• Carrying out installation, fault fixing and maintenance duties
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensuring accurate daily work records are completed
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations
• Resolving problems or setting into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications
• Ensuring tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to 18th Edition - 3rd and 4th amendment, NVQ Level 3 in core electrics, City & Guilds 2391-52, and AM2 (or currently undertaking the qualifications). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role
• Proven experience of analysing and diagnosing problems and implementing effective solutions
• Ability to use and update computerised systems (including PDA) for work scheduling
• Working knowledge of the application of Health and Safety legislation
• Excellent interpersonal and customer care skills
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK manual driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £43,251 per annum (rising to £45,528 per annum after 12 months, subject to satisfactory performance)

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 28 May 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.