Electronic Engineer

About Acuative

Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.

Overview

The NOC Engineer (L1) will be responsible for monitoring, troubleshooting, and supporting network operations to ensure optimal performance and uptime. This role involves working in a 24/7 shift-based environment to detect and resolve network issues efficiently. The ideal candidate should have basic networking knowledge, a keen eye for troubleshooting, and a willingness to learn and grow within the field of network operations.

Key Responsibilities

• Monitor network infrastructure, servers, and critical IT systems to detect performance issues and outages.
• Respond to network alerts, investigate incidents, and perform initial troubleshooting to resolve minor issues.
• Escalate unresolved technical issues to L2/L3 teams and coordinate with vendors when necessary.
• Maintain incident logs and documentation for tracking network performance and issue resolution.
• Assist in network device configuration, software updates, and patch management under supervision.
• Perform basic troubleshooting for routers, switches, firewalls, and network links.
• Support IT teams in diagnosing and resolving connectivity issues for internal users.
• Follow established NOC procedures, SLAs, and escalation protocols to ensure efficient network operations.
• Participate in shift handovers, providing detailed reports on network incidents and performance.
• Continuously improve technical skills and stay updated with emerging networking technologies.

Qualifications & Skills

• Education: Bachelor’s degree in Electronics Engineering or Electrical Engineering.
• 0-2 Years of experience. Freshgraduates are welcomed to apply.
• Basic knowledge of Networking Fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Understanding of Routing & Switching concepts.
• Familiarity with firewalls, VPNs, and network security principles.
• Strong problem-solving and troubleshooting abilities.
• Good communication and teamwork skills.
• Ability to work in a 24/7 shift environment.

Preferred

• Certifications: CCNA, CompTIA Network+, or any relevant networking certification (a plus but not required).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Zabbix, Nagios).
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy).

Behavioral Competencies

• Attention to Detail – Ability to analyze network alerts and respond effectively.
• Adaptability – Ability to work under pressure and in a fast-paced environment.
• Team Collaboration – Work closely with IT, L2/L3 engineers, and vendors.
• Customer Service Orientation – Assist internal teams with network-related queries.

Technical Competencies

• Basic Network Troubleshooting – Diagnose and resolve common network issues.
• Incident Management – Log, monitor, and escalate network events as needed.
• Network Monitoring – Use tools to analyze performance and detect issues.
• Configuration Support – Assist in basic router/switch/firewall configurations.

Equal Opportunity Statement

At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.