Elite Concierge Officer-Downtown Loop

Elite Concierge Officer-Downtown Loop

The Concierge and Rover responsibilities:

• Provide exceptional customer service to all guests, visitors and staff.
• Perform site-specific duties, including customer service, lobby and visitor reception, and other assigned tasks.
• Conduct routine security patrols (rover duties) of the property, monitoring for any suspicious activity, safety hazards, or policy violations.
• Monitor and identify security threats, unsafe conditions, hazards, and emergency situations, reporting them as required.
• Ensure a safe and welcoming environment by adhering to security protocols and company policies.
• Communicate effectively with clients, staff, and security teams to maintain smooth daily operations.
• Assist with access control, visitor management, and other security-related responsibilities.
• Respond promptly and professionally to incidents, emergencies, and resident concerns.
• Document and report all security incidents, maintenance issues, and observations from patrols.

Minimum Qualifications:

• Minimum of 20years of exceptional customer experience.
• Required: Doorman or Concierge exp.
• ACTIVE PERC Card.
• Basic 20 Hour certificate.
• Ability to walk up to 2 miles per shift.
• Problem solving skills
• Experience collaborating with many teams across the community to deliver exceptional customer service.
• Excellent proficiency in professional communications; phone, in writing, and in person.
• Computer proficiency: experience with online management tools for Key Control, closed circuit camera view and review systems, Outlook for email and calendaring.
• Accountability for Daily Tasks, Attention to Detail, Ability to patrol property exterior at night, independently.

Job Type: Full-time

Expected hours: 40 per week

Benefits: UNION

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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