Elk Grove Housing Program - Senior/Multi-Family Maintenance Coordinator

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Maintenance Coordinator position for our Elk Grove Housing Program. The Elk Grove Housing Program provides transitional housing assistance to Elk Grove residents experiencing homelessness, including single adults and families, in coordination with services provided by the City's homeless navigation team and/or other social service providers offering assistance to Elk Grove households experiencing homelessness. Transitional housing shall be considered short-term housing in which households receive access to services designed to assist them with securing permanent housing as quickly as possible. The program operates three transitional properties. In addition, the program manages four permanent housing properties, three for adults and one for seniors (55+). Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

The Maintenance Coordinator is responsible for assuring quality, building maintenance, repair, and custodial upkeep in a safe, non-judgmental manner to all residents. Duties are performed professionally and compassionately supporting the safety and the integrity of all residents as it relates to the housing site objectives. Work is also performed in a cost effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

1. Maintain and make repairs, as needed, of the interior and exterior of the properties to meet all county codes and to insure all equipment is in safe working order.
2. Maintain all plumbing and electrical services, i.e., electrical fixtures, lighting, toilets, sinks, drains, equipment, tools, etc. to be in good working order for the house and common areas, i.e. restrooms, laundry facilities, recreation rooms, kitchens, etc.
3. Conduct required inspections of heating/cooling systems and smoke detectors.
4. Provide emergency repairs to assure safety and security of residents and facility.
5. Select, purchase and pick-up repair materials as needed.
6. Responsible for inventory control and utilization of maintenance equipment and supplies.
7. Maintain accurate records regarding preventive maintenance, service request, house make-ready and periodic inspections.
8. Maintain adequate lighting for interior and exterior of property.
9. Make recommendations to program manager on necessary maintenance repairs, preventive maintenance and property improvements.
10. Schedule maintenance on all equipment based on the manufacturer’s recommendations.
11. Inspects work of vendors to verify quality, completion and compliance with contract as directed by the program manager as the contract must be reviewed to confirm terms and obligations.
12. Prepare a written monthly maintenance summary showing number of work orders, turnovers and preventive maintenance tasks completed, pending & outstanding. This may include either writing the report and submitting to the program manager.

1. Creates and implements preventive maintenance schedule in cooperation with program manager.
2. Performs planned and corrective maintenance to building systems & equipment, fixtures and surfaces, according to the preventive maintenance schedule.
3. Performs equipment preventive maintenance tasks such as checking for proper equipment operation; changing air filters and condenser coils; lubricating bearings; and minor adjustments according to the preventive maintenance schedule; and documents completion of these tasks.
4. Performs electrical and plumbing systems preventive maintenance tasks such as: inspecting electrical systems for unsafe conditions; testing and maintaining safety equipment including emergency exit lights and signs; testing light switches, electrical outlets and GFCIs; checking appliances for proper operation; inspecting plumbing fixtures for leaks; checking drain lines to insure they are free of obstruction.
5. Performs timely bedroom unit turn-overs as directed by the program manager.
6. Performs mechanical tasks such as repairing and/or replacing thermostats and HVAC controls.
7. Performs electrical tasks such as: repairing faucets; resetting toilets and sinks; repairing water leaks, replacing and/or repairing flush valves; and clearing clogged drains and soil lines.
8. Performs electrical tasks such as: replacing inoperable circuit breakers, GFCIs, switches and outlets; replacing missing or damaged covers on switches, outlets, junction boxes, timers and panels. Uses lockout/tagout devices when doing electrical work.
9. Performs carpentry work such as: hanging doors; repairing windows; replacing/repairing door and window hardware; installing and/or repairing cabinets and handrails; repairing downspouts; repairing flooring; and patching walls and ceilings.
10. Performs masonry work such as: repairing broken concrete, replacing broken ceramic tiles, and re-grouting ceramic tiles.
11. Performs plastering and sheetrock repair such as: mixing plaster and drywall mud; installing and repairing drywall or plaster; smooths and feathers edges to match surrounding surfaces.

12. Performs painting tasks such as: preparing surfaces for painting by patching and masking; painting with brushes or rollers; performing touch-up painting after work in an area; spot painting metal surfaces for corrosion control, etc.
13. Performs routine work orders as necessary.
14. Performs necessary manual labor to keep property in a decent, safe and sanitary condition.
15. Troubleshoots maintenance problems using visual and appropriate testing equipment.
16. Maintains neat, clean and organized maintenance shop and storage areas.
17. Operates and makes all installations and repairs in accordance with local, state and national codes.
18. Makes recommendations to program manager for outside contractor involvement when appropriate.
19. Solicits and analyzes contractor bids and makes recommendations as assigned by the program manager.
20. Performs miscellaneous maintenance related tasks or other duties as directed by program manager.
21. Coordinates and directs other maintenance personnel as assigned by the program manager.
22. Assist in the removal of resident property that can create a health and safety hazard to the property.
23. Assist with other projects as assigned which may include other housing facilities.

1. Secure approval for exceptions to standard policy.
2. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
3. Communicate with house leader, case manager and program manager and external city program representatives as required.
4. Direct available resources as required.
5. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

1. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for residents and all personnel.
2. Participates in off-shift and weekend emergency maintenance coverage as scheduled, and responds immediately to emergencies when on-call; returns phone calls in a timely manner.

3. Assembles and maintains an emergency tool it kept in an easily accessible location.
4. Assist management in monitoring resident safety and well-being.
5. Practice safety precautions and is safety conscious at all times.
6. Wears personal protective equipment (PPE) and informs Community Administrator when others do not.
7. Ensures that the Material Safety Data Sheet (MSDS) binder is current and up to date; prepares and maintains a hazardous material inventory, updates spreadsheet as needed (or advises PM to update if no access to computer), and keeps it in front of the MSDS binder.
8. Conducts and/or participates in required monthly safety meetings.
9. Document and report all resident concerns and/or infractions that can impact the residence security.
10. Complete all incident reports and logs as required.
11. Secure approval for exceptions to standard policy.
12. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
13. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives. This would include weekend on-call coverage.
14. Communicate with on site program staff, Community Administrator, Assistant Administrator, Services Coordinator, and external county/state/city program representatives as required.
15. Direct available resources as required.
16. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training seminars and complete required certifications, i.e. CPR, First Aid, etc.

This position requires demonstrated ability to perform plumbing, electrical, and basic carpentry skills. It also requires the ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities. Must have organizational skills, the flexibility to work irregular hours and have the willingness to function as a team member. Requires at least one year of experience in building maintenance. A valid California driver’s license is required.

1. Understanding of HVAC, plumbing, general carpentry
2. Ability to identify / understand of structural / mechanical / electrical systems
3. Knowledge of finishes, fixtures and furnishings

1. Ability to follow documented instruction / guidelines
2. Understand inspections / scheduling
3. Ability to identify replacement/repair needs beyond normal maintenance

1. Hand tools
2. Power tools
3. Electrical test equipment
4. Gauges, meters and other measuring devices
5. Other diagnostic test equipment

D. Must have vocational literacy, to create and understand the following:

1. Daily work reports and inventory information
2. Requisitions

1.Perform simple calculations using “shop math” for linear, spatial and volumetric measurements
2. Perform accurate calculations for estimated cost of simple projects or providing service including labor, materials and equipment

Lift and move up to 50 pounds
Physically able to safely maneuver weight distribution of maintenance supplies
Must be capable of climbing extension ladders to access roof and windows to make necessary repairs.
Stand, walk, bend, stoop, kneel, and sit frequently