Email & Communication Coordinator

About us: Al Qannati-BKC Group of Companies delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Having 25 years of experience working with the UAE’s leading companies, we deploy the industry best tailored manpower services to advance our client success.

Position Overview: We are looking for a detail-oriented and responsible Email & Communication Coordinator to manage, monitor, and respond to all official email correspondence, ensuring timely follow-up and accurate information sharing. The role requires strong organizational and communication skills to maintain seamless interaction between internal teams, management, and stakeholders.

Key Responsibilities

- Email Management & Tracking

Monitor incoming and outgoing emails on a daily basis.

Ensure proper follow-up and timely closure of all email requests.

Maintain SLA / TAT standards for email responses.

Prevent duplication of emails and ensure clarity in communication.

-Communication & Coordination

Pass relevant information to concerned stakeholders and management level.

Ensure proper communication to staff, executives, and departments regarding OT, off-hire, hold requests, and meetings.

Clarify doubts before responding or escalating issues further.

- Process Adherence

Ensure end-to-end (E2E) process compliance in handling communications.

Monitor and support sales activity processes through email tracking.

Take timely action on pending or escalated matters.

Skills & Competencies

Strong written communication and email drafting skills.

Ability to manage high email volumes with accuracy.

Good coordination and stakeholder management skills.

Attention to detail and proactive problem-solving approach.

Familiarity with SLA / TAT-based service delivery.

Qualifications

Bachelor’s degree (preferred) or equivalent experience.

1–3 years of experience in email management, office coordination, or customer support roles.

Proficiency in MS Outlook, Gmail, or other email/communication platforms.

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month