Email & Retention Marketing Specialist (Onsite – Female Preferred)

Job Title: Email & Retention Marketing Specialist (Onsite – Female Preferred)
Company: Rapid Supplies Middle East
Location: DHA Phase 6, Karachi
Job Type: Full-Time, Onsite
Working Hours: Monday to Friday, Alternate Saturdays | 9:00 AM – 6:00 PM

About Us

Rapid Supplies General Trading LLC is a leading developer, manufacturer, and supplier of premium hospitality products, with over 15 years of industry experience. We specialize in Operating Supplies and Equipment (OS&E) and serve a wide range of clients across the hospitality and service sectors. With a strong global footprint and commitment to quality, we are expanding our marketing team to drive deeper customer engagement and retention.

Job Overview

We are seeking a self-driven and results-oriented Email & Retention Marketing Specialist (Female Preferred) to join our team onsite in Karachi. You will be responsible for leading our email, SMS, and WhatsApp marketing strategies to improve customer engagement, repeat purchases, and ROI. This is a hands-on role ideal for someone passionate about performance marketing, storytelling, and eCommerce growth.

Key Responsibilities

• Plan, write, and execute high-converting email, SMS, and WhatsApp campaigns
• Build and manage automated flows: welcome series, cart abandonment, re-engagement, upsells, winbacks
• Write engaging, benefit-driven copy tailored to UAE and USA audiences
• Segment customer lists by behavior, location, and purchase history
• Design or collaborate on branded, mobile-optimized email templates
• Monitor and analyze performance metrics (open rate, CTR, conversion, ROI)
• Ensure compliance with international messaging regulations (CAN-SPAM, GDPR, TCPA)
• Take full ownership of retention marketing initiatives, from concept to delivery

Requirements

• 2–4 years of hands-on experience in email/SMS/WhatsApp marketing
• Proven track record of delivering ROI-driven retention campaigns
• Strong understanding of UAE and USA buyer behavior and seasonal trends
• Experience with tools like Klaviyo, Mailchimp, Twilio, Interakt, Zoko, etc.
• Excellent copywriting and campaign storytelling skills
• Familiarity with Shopify, WooCommerce, or similar eCommerce platforms
• Highly organized, proactive, and able to work independently

Nice to Have

• Background in hospitality, kitchen equipment, or B2B retail
• Ability to design or modify HTML/CSS-based emails
• Experience with analytics tools like Glew, Triple Whale, or custom dashboards
• Tone localization expertise for both UAE and US audiences

Performance Metrics

• Email/SMS/WhatsApp campaign ROI and conversion rates
• Growth in customer retention and repeat purchases
• Improvement in email engagement metrics (open rate, click rate, etc.)
• Growth and segmentation of subscriber lists

Salary & Benefits

• Market Competitive Salary
• Opportunity to work with a global brand in the hospitality industry
• Collaborative and growth-focused work environment

Job Type: Full-time

Application Question(s):

• Do you have background in hospitality, kitchen equipment, or B2B retail?
• Do you have experience with analytics tools like Glew, Triple Whale, or custom dashboards?
• Can you design or modify HTML/CSS-based emails?

Work Location: In person