EMEA Customer Collaboration Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Supply Chain Planning

Job Sub Function

Demand Planning

Job Category

Professional

All Job Posting Locations:

Istanbul, Turkey

Job Description

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Overview

This position plays a critical role in aligning internal supply chain functions and customer priorities to achieve operational and strategic goals. The CPFR Customer Collaboration Lead is responsible for leading structured collaboration with selected customers in the areas of forecast alignment, replenishment planning, and execution monitoring. The role works cross-functionally with internal stakeholders in supply planning, logistics, customer service, and commercial functions, and externally with customer supply chain teams. The objective is to deliver high service levels, improve supply chain responsiveness, and support mutual operational performance.

Key Responsibilities

Scaling the CPFR Framework:

• Expand ongoing CPFR pilot programs by onboarding additional customers and tailoring collaborative approaches to specific business needs.
• Identify and implement process improvements in collaboration and execution.
  
  

Customer Collaboration

• Develop strong working relationships with customers to align on demand planning, inventory optimization, and supply chain performance goals.
• Ensure clear and transparent communication with customers to maintain trust and strengthen relationships.
  
  

Process Standardization And Management

• Support the refinement of processes for collaborative demand forecasting, order replenishment, inventory monitoring, and supply/demand alignment to support customer-focused operations.
  
  

Performance Management

• Track and regularly review key performance indicators, including forecast accuracy, bias, service levels, and inventory health.
  
  

Customer Issue Resolution

• Act as the primary contact for addressing customer concerns related to order management, replenishments, and supply chain constraints.
• Collaborate with internal teams to identify root causes, resolve issues promptly, and implement preventive measures to avoid recurrence.
  
  

Cross-Functional Coordination

• Collaborate closely with Commercial teams to ensure customer needs and business priorities are reflected in planning and execution.
• Engage with demand planning, customer service, distribution, and supply planning teams to ensure effective implementation and maintenance of CPFR practices.
  
  

Technical Tools And Automation

• Evaluate and recommend tools (dashboards, EDI platforms, and collaboration portals) to automate and enhance the CPFR processes.
  
  

Problem Resolution

• Proactively address challenges such as data quality gaps, lack of transparency, or process misalignment by implementing clear and actionable solutions.
  
  

Education

Qualifications & Skills

• Bachelor’s degree or equivalent experience in Supply Chain Management, Business Administration, Logistics, or related fields.
• Relevant certifications (e.g., APICS-CPIM, CSCP) are a plus.
  
  

Experience

• Minimum of 7 years of proven experience in supply chain, customer collaboration, or key account operations.
• A minimum of two years of involvement in CPFR, IBP or S&OP-related cross-functional collaboration initiatives.
• Experience in Medical Devices 'Last Mile' Supply Chain Management is desirable
  
  

Technical Skills

• Proficiency in ERP systems such as SAP (ECC or S/4HANA).
• Solid understanding of supply chain collaboration platforms and data sharing interfaces
• Proven understanding of supply chain planning data elements (e.g., forecasts, inventory levels, order status, service metrics).
  
  

Key Competencies

• Excellent communication skills to build partnerships and align cross-functional teams.
• Analytical approach with a focus on data-driven decision-making and problem resolution.
• Solid understanding of supply chain processes, planning, and execution.
• Validated ability to lead sophisticated projects and multiple collaborators simultaneously.
• Fluent in English; additional language skills are considered an advantage
  
  

Regional Knowledge

• Familiarity with CEEMA region market dynamics and customer-specific requirements is highly desirable.
  
  

Travel

• Willingness to travel within the CEEMA region (about 10-20%) to meet with commercial collaborators and customers to support implementation and improvement activities.
  
  

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• Dublin (Ireland)/ Warsaw (Poland)/ Prague (Czech Republic)
• - Requisition Number: R-049385
• Dubai (UAE) - Requisition Number: R-050233
• Cairo (Egypt) - Requisition Number: R-050235
  
  

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

This Is What Awaits YOU At J&J

This is an opportunity to work within groundbreaking MedTech and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.

We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.

Whether you’re one of the 1000+ people who work here, or you’re considering joining the team, we offer:

• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Opportunities to work on challenging projects and assignments.
• Possibilities for further personal and professional development/education
• Excellent Benefits
  
  

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

Required Skills

Demand Planning Forecasting, Excel Analytics, Integrated Business Planning (IBP)

Preferred Skills

Business Intelligence (BI), Business Savvy, Commercial Awareness, Demand Forecasting, Demand Planning, Digital Supply Chain Platform, Fact-Based Decision Making, Financial Competence, Financial Forecasting, Inventory Management, Inventory Optimization, Manufacturing Flow Management, Predictive Modeling, Process Improvements, Statistics, Supply Planning, Technical Credibility