Emp Life Cycle Sr Associate

JOB TITLE

Employee Life Cycle Senior Associate | MAF Global Solutions | Global Solutions Egypt

Role Summary

As an ELC Senior Associate, you will manage the full employee life cycle, including onboarding, promotions, transfers, offboarding, and employee data management. You will serve as the first point of contact for managers and employees, providing guidance via phone, email, and ticketing systems while ensuring effective P&O service delivery in collaboration with internal and external stakeholders.

ROLE PROFILE

• Deliver customer focus support and customer oriented Advisory service to the business across the while organization and achieve the defined KPIs.
• Provide the accurate answer to employee’s queries, seek support from third party or escalate if necessary.
• Understand customer needs and adjust the support and proactively work to solve the route cause for the queries.
• SuccessFactors and the ticketing tool Time maintenance for the assigned tasks.
• Ensure monthly payroll activities are done on SuccessFactors.
• Responsible for providing a trusted and quality P&O advisory service by resolving low to medium complexity HR queries and issues in respect of various global and local P&O policies and processes, as defined in the Global Solution service catalogue.
• Commit to payroll cycle calendar and push stakeholders to commit as well.
• SuccessFactors and the ticketing tool Time maintenance for the assigned tasks
  
  

Requirements

• 2-3 years’ experience in a HR services environment.
• Knowledge of Labor Laws
• SuccessFactors knowledge
• Strong analytical skills
• Strong Time Management skills
• Familiar with Human Resource Information System (HRIS)
  
  

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.