Employee Benefits

Job Title: Employee Benefits

Location : Pune

Exp Range - 1 to 8 yrs

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Key Responsibilities:

• Be focused on processing, verifying, and managing claims for reimbursements.

• Ensuring accurate payments by preparing files and ensuring timely payments.

• Maintain track of Payments made and “Fallouts”.

• Handling “Fallouts” diligently and taking them to logical closures.

• Handle various aspects of the claim lifecycle, from initial review to final payment including regular follow ups with multiple stakeholders – Customer, Client, F&A, vendor portal.

• Adhering to company policies and regulations.

• Responding to employee queries with TAT.

• Review claims processed by the team for correctness and completeness.

• Serve as SPOC for stakeholders addressing inquiries and providing updates.

• Guide the team of processors and oversee their performance.

• Analyze claims to identify trends, detect potential frauds and areas of Improvements.

• Diligently attend to escalation

• Publishing reports to leadership on performance metrices

• Maintain Proper documentation of processes and cross skilling of resources

• Ensure SLA’s & KPI’s are consistently met.

Main Skills:

• "HR Operations expertise,

• SAP & Excel Knowledge,

• Communication, Comprehending and articulation skills

• Managing customer stakeholders directly

• Experience in designing the processes with tech supports"

Work Experience:

1-8 years of experience managing claim reimbursements, especially travel claims.

Technical Experience

• Experience in MS Outlook,