Employee Experience Specialist

Position Summary

The Employee Experience Specialist is a mid–senior level subject matter expert responsible for designing, optimizing, and scaling employee experience programs across the full employee lifecycle. This role owns end-to-end onboarding and engagement processes, leveraging data analytics, HR technology, and automation tools to drive organizational efficiency and effectiveness. This position strengthens CoServ’s talent ecosystem by creating a seamless, branded new-hire journey; generating actionable insights; maintaining high-quality HR data standards; and supporting strategic HR initiatives that enhance connection, belonging, and retention.

Responsibilities

Primary Position Responsibilities

• Leads the full-cycle onboarding experience, ensuring every new hire receives a consistent, high-quality Day 1 and first 90-day journey.
• Manages background checks and all pre-employment readiness tasks.
• Coordinates start dates and onboarding logistics in partnership with the Recruiting Specialist, Learning & Development, and Hiring Managers.
• Ensures completion and accuracy of all new-hire documentation on Day 1 and oversees follow-up on outstanding items.
• Maintains structured 30/60/90-day feedback loops and conducts recurring check-ins with new hires and leaders to monitor integration, identify needs, remove barriers, and support successful assimilation
• Maintains and updates standardized onboarding tools, templates, and internal content to ensure clarity, consistency, and alignment with the employment brand.
• Delivers data-driven insights to HR leadership and recommends employee experience programs that strengthen belonging
• Maintains employee records, including VOE requests and documented file accuracy.
• Utilizes HR technology, reporting tools, automation, and AI solutions to streamline and elevate HR processes.
• Maintains and continuously updates HR process documentation to support operational consistency.
• Oversees internship program execution, ensuring a structured, high-quality candidate and intern experience.
• Serves as the point of contact for interns and leaders, coordinating communication, onboarding, and engagement.
• Complies with established CoServ safety and operating rules, procedures, and guidelines, including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines, including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Supports proactive talent sourcing in partnership with Recruitment Specialist, as needed.
• Provides backup support for interviews or recruiting operations as required.
• Assists with company-wide events, recognition programs, and HR-led initiatives.
• Assists in the planning and organizing of retirement parties.
• Attends CoServ University training and HR learning programs as required.
• Performs other duties and activities as directed.

Position Requirements

Education, Experience, and Certifications Required

• High School Diploma or G.E.D equivalency.
• Bachelor’s degree in Human Resources Management or other related field or 5+ years of progressive business experience.
• Seven (7) years of experience in Human Resources.
• Proven experience in applying and interpreting HR laws and employment practices.
• Demonstrated experience managing HRIS data integrity and generating analytical reports.
• Experience designing or managing onboarding, employee experience, or engagement programs.

Education, Experience, and Certifications Preferred

• Bachelor’s Degree in Human Resources Management or other related field.
• PHR or SHRM-CP Certification.
• Five (5) years of experience specifically in pre-employment, onboarding, HR analytics, and data integrity
• Experience with UKG Pro.

Skills and Abilities Required

• Strong relationship-building and communication skills (written and verbal).
• Ability to analyze data, generate insights, and recommend solutions.
• Must have strong grammar skills.
• Strong understanding of confidentiality practices.
• Ability to prioritize and manage multiple tasks.
• Demonstrate competencies of leadership skills – planning, coordinating, directing, listening and communication.
• Close attention to detail; ability to meet strict deadlines.
• Must possess personal computer skills and be proficient in Office 365 products, including, but not limited to, Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively within a team.
• Ability to work flexible and extended hours as needed or directed.

Skills and Abilities Preferred

• Knowledge of the cooperative business model.
• Familiarity with human-centered design, employee journey mapping, or experience strategy.

Physical Requirements

• Standard indoor office environment with the use of typical office equipment.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally as needed.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

• Travels to conferences, other office sites and recruiting events.
• Must have and maintain a valid Texas driver's license.