Employee Experience Strategist

Position Summary:

The Employee Experience Strategist is responsible for shaping Westside's people and culture by leading strategic initiatives that continuously improve the employee experience, elevate HR practices, and promote retention. This role leverages robust data analytics, including the analysis of employee surveys and workforce metrics, to inform strategic people priorities, drive measurable business results, and ensure a positive, thriving workplace. The Strategist also manages critical special projects and drives cross-functional alignment on key people initiatives across the organization.

Essential Functions:

• Design and implement holistic strategies to foster a positive, engaging people and culture environment aligned with Westside's values, promoting retention.
• Lead strategic project management and communication efforts for major organizational and HR initiatives, ensuring positive adoption and cultural alignment.
• Identify and champion improvements to core HR and business processes to ensure they are employee-centric, streamlined, and support a positive overall work experience.
• Develop and execute comprehensive employee listening strategies, including annual surveys, pulse checks, and focus groups, to gather feedback and translate insights into actionable people strategies.
• Lead advanced data analytics, analyzing trends in engagement, culture, retention, and performance to identify and prioritize opportunities to continuously improve the employee experience across the entire lifecycle.
• Monitor and analyze key workforce metrics (e.g., turnover, engagement scores, retention) to guide executive decision-making and measure the impact of employee experience and people and culture initiatives.
• Manage and execute critical special projects and cross-functional initiatives sponsored by HR leadership to drive strategic people and culture change.
• Collaborate with HR functions (Talent, Total Rewards, Operations, etc.) to design and implement end-to-end people programs that elevate HR practices and deliver a best-in-class employee experience.
• Serve as a cross-functional partner to business leaders, advising on strategies to apply organizational policies and practices in a way that prioritizes a consistent and excellent employee experience.

Required Education, Experience and Credentials:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Finance, Analytics, or related field preferred.
• 5+ years of progressive HR experience, with at least 2–3 years in a manager role.
• Strong analytical skills with proficiency in Excel or Google Sheets and reporting tools.
• Experience in a multistate compliance-focused environment, such as healthcare.
• Experience documenting HR processes and supporting workflow improvements.
• Strong communication skills with the ability to translate technical concepts for non-technical audiences.
• Detail-oriented, organized, and comfortable managing multiple priorities.
• Experience supporting cross-functional projects or HR team initiatives is a plus.
• Experience supporting field-based or multi-site operations strongly preferred.
• Experience working with early-career or hourly workforces preferred.

Knowledge, Skills and Abilities:

• Familiar with Google Workspace or similar software
• Strong employee relations and conflict resolution skills.
• Ability to coach and influence leaders at multiple levels of the organization.
• Strong understanding of employment law, HR compliance, and best practices.
• Comfort working in fast-paced, high-growth environments.
• Ability to analyze workforce trends and use data to inform decisions.
• Strong communication and interpersonal skills with the ability to build trust across teams.
• Ability to balance strategic thinking with hands-on operational support.
• Proficiency with HRIS systems and workplace productivity tools such as Google Workspace or Microsoft Office.

Personal Attributes:

• Relationship Builder: Builds trust and credibility with leaders and employees across the organization.
• Systems Thinking: Able to see the big picture and scale processes so that they are frictionless for employees.
• Coaching Mindset: Passionate about developing leaders and helping teams succeed.
• Solution-Oriented: Approaches employee and organizational challenges with thoughtful and practical solutions.
• Professional Judgment: Handles sensitive employee matters with discretion and integrity.
• Adaptable: Thrives in a fast-paced, growing organization and can adjust to changing priorities.
• Communicator: Communicates clearly and effectively with leaders, employees, and cross-functional partners.
• Culture Champion: Promotes a positive and engaging work environment aligned with organizational values.

Work Environment and Physical Demands:

• Prolonged periods of sitting, frequent computer and phone use.
• Frequent walking, bending, and crouching.
• Regular travel required across field sites.
• Occasional lifting of light to moderate materials, up to 15 pounds unassisted.
• Regular virtual and in-person meetings with leadership and staff.

Travel Requirements

• Regular travel within the assigned region to support clinics, leadership teams, and HR initiatives.
• Regular travel to Headquarters may be required.
• Travel may include leadership training sessions, engagement events, and on-site employee relations support.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.