Employee Relations Business Partner

Job Summary

This role will serve as the Employee & Labour Relations (ELR) Partner for North Africa and Middle East, where you will work directly with Senior leaders, managers, and employees to provide advice and coach both parties on all employee relations issues including guidance on performance improvement, disciplinary processes, restructuring activities, employment legal issues, investigations, conflict management. For this role, you are expected to be based in Cairo, Egypt.

Key Responsibilities

• Performs effective case management of people related issues such as: ER issues, disciplinary actions, legal issues (harassment, discrimination, etc.), performance improvement (including Performance Improvement Plans and Coaching plans), involuntary terminations, policy interpretation and investigations.
• Responsible for, and consults and coaches leaders, on employee relations, performance improvement, restructuring. Partners closely with the HR Business Partner and other Centers of Expertise (CoE’s) on organizational effectiveness issues spanning all levels within the organization related to ER. Provides advice and counsel to leaders on employment related practices, policies, and employment laws.
• Provides counsel and facilitates prompt and effective resolution of workplace conflict to address issues for employees, managers, and leaders in a manner consistent with the company policies, practices and legal considerations. Utilizes various conflict management techniques, including mediation, conflict coaching, etc.
• Timely enters and updates cases in the ER Case Management System (ServiceNow) to support the ability to generate accurate, real-time reports/dashboards in a centralized system.
• Plays key leadership role in planning and executing restructuring initiatives, reduction in force, resulting in employee transitions.
• Partners with Legal & Compliance in conducting investigations, researches policies/practices, creates and gathers documentation, makes recommendations and implements resolutions when applicable.
• Maintains strict confidentiality throughout conversations and investigations. Manages highly confidential human resources information and exercises sound judgment in handling or working with confidential data and situations, whilst effectively navigates a highly matrix environment ensuring alignment, regular communication and follow-up with multiple stakeholders as required.

Requirements

• Bachelor’s Degree or equivalent
• 5+ years of experience in a similar position
• Ability to work in a fast-paced multinational environment
• Ability to communicate effectively (oral/written) in English
• Proven organization skills and ability to prioritize and manage multiple projects and/or cases
• Demonstrated ability to interpret HR policies and procedures as well as, country legislation
• Demonstrated ability to provide proactive partnership to leaders
• Demonstrated collaboration and influencing skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Proven objective decision-making, good judgement and issue resolution skills
• High attention to detail
• Strong ethical standards