Employee Relations Investigator

Job Title:

Employee Relations Investigator

Job Number:

JO-2510-11103

Location (City, State):

Remote

Employee Group:

Regular

Shift:

Day

Travel:

0%

Site Name:

Remote

Is Remote Eligible:

Yes

Pay:

$94,100.00 - $159,900.00 per year

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for an Employee Relations Investigator – Fulfilment Operations.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

Role Summary:
As Radial continues to scale and evolve, we are committed to building a high-performing, people-first culture across our fulfilment network. The Employee Relations Investigator plays a critical role in enabling Operational Leader Effectiveness by ensuring timely, thorough, and fair resolution of employee concerns. This role partners closely with Fulfilment Operations HR, Legal, and site leadership to drive consistency, compliance, and trust across our network.

Responsibilities:

• Lead and coordinate investigations into employee complaints, workplace concerns, and policy violations across multiple fulfilment sites.
• Partner with Legal, Safety and Security, and site HR teams to ensure investigations are conducted in alignment with Radial’s policies and values.
• Provide consultation and training to site leaders and HR partners to reduce ER issues and improve workplace culture.
• Identify trends and recommend proactive solutions to reduce risk and improve employee experience.
• Support continuous improvement of ER processes and documentation standards.
• Participate in cross-functional initiatives to strengthen HR alignment and operational effectiveness.
• Provide coverage and support for ER-related escalations across the network as needed.

Qualifications:

• 7+ years of progressive experience in employee relations, investigations, or labor relations.
• Experience in logistics, manufacturing, or high-volume operations preferred; union environment experience a plus.
• Strong working knowledge of employment laws and regulations (e.g., FMLA, ADA, EEOC, NLRA).
• Proven ability to lead complex investigations and deliver clear, objective findings.
• Excellent written and verbal communication skills, with the ability to influence and build trust across all levels.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and HRIS systems (Workday preferred).

Travel:

• This position is remote.
• Minimum travel required; 15%.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Want to join an organization with an inclusive work culture? No need to look any further. Apply now!