Employee Relations Investigator

General Purpose

The Employee Relations (“ER”) Investigator is a key strategic partner to the Human Resource Business Partners (“HRBPs”); Employment Law Team; and Compliance team. The Employee Relations Investigator will work to conduct effective and impartial investigations into workplace concerns, including those relating to discrimination, harassment and policy violations.

The ER Investigator at PACS will be a key facilitator of the company’s culture of love, excellence, trust, accountability, mutual respect, and commitment. The ER Investigator will gather evidence, interview involved parties, and prepare comprehensive reports detailing their findings and recommendations. Along the way, the ER Investigator will ensure compliance with the law and ensure that PACS’ commitment to allow all employees to work in a workplace of respect is maintained.

Essential Duties

Conducting Investigations:

• The core responsibility is to investigate allegations of misconduct, including discrimination, harassment, retaliation, and policy violations.

Gathering Evidence:

• This involves collecting relevant documents, emails, witness statements, and other forms of evidence to support or refute the allegations.

Interviewing Parties:

• HR Investigators conduct interviews with the complainant, the subject of the complaint, and any relevant witnesses to gather information.

Analyzing Information:

• They analyze the collected evidence and interview transcripts to assess the credibility of information and determine the facts of the case.

Preparing Reports:

• Investigators prepare detailed written reports outlining the investigation process, findings, and recommended actions.

Maintaining Confidentiality:

• They maintain strict confidentiality throughout the investigation process to protect the privacy of all parties involved.

Collaborating with Stakeholders:

• HR Investigators work closely with HR partners, legal counsel, and other relevant departments to ensure a coordinated and legally sound approach.

Providing Recommendations:

• Based on their findings, they provide recommendations for appropriate actions, such as corrective measures, disciplinary actions, or policy changes.

Promoting a Fair Workplace:

• By conducting thorough and impartial investigations, they contribute to a fair and compliant work environment.

Maintaining Records:

• HR Investigators keep meticulous records of all investigative activities, ensuring accurate and timely documentation in the case management system.

Staying Updated:

• They stay informed about relevant laws, regulations, and best practices related to workplace investigations.

Qualification Education and/or Experience

• A demonstrated history (5+ years) of conducting workplace grievance investigations, including Code of Conduct investigations as well as complex and sensitive investigations involving multiple allegations and/or subjects. Experience in healthcare preferred

• Three to five years of proven ability to conduct thorough and impartial investigations, including demonstrated experience independently creating strategic investigation plans

• Ability to effectively interview individuals to gather information and assess credibility.

• Ability to analyze information, identify patterns, and draw sound conclusions. Ability to clearly and effectively communicate findings in both written reports and verbal presentations.

• Understanding of relevant federal and state laws related to employment, discrimination, and harassment.

• Maintaining strict confidentiality throughout the investigative process is crucial.

• Ability to manage multiple investigations simultaneously and prioritize tasks effectively.

• Ability to build rapport with individuals from diverse backgrounds and maintain professional relationships.

• Familiarity with systems used to track and manage investigative cases.

• Proven negotiation skills and an ability to influence others

Certifications

• Certification by the Association of Workplace Investigators, or other professional certification preferred.

Physical Demands

The HR Investigator role primarily requires the ability to perform sedentary tasks for extended periods, including prolonged sitting for interviews, report writing, and computer work, with frequent standing and walking within an office environment for meetings and movement between work areas. Essential physical demands include constant use of hands and fingers for computer operation, excellent verbal communication and listening skills, and acute vision for reading, reviewing documents, and extended screen time. Occasional light lifting up to 10 pounds (e.g., files, laptops) and potential travel may also be required, while the role consistently demands high mental acuity, critical thinking, and the ability to maintain composure in sensitive situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.