Employee Relations & Performance Officer

We are seeking an Employee Relations & Performance Officer to support workforce discipline, performance management, and training initiatives across our restaurant operations. This role requires strong interpersonal skills, firmness, and hands-on engagement with operational teams.

Key Responsibilities

• Handle employee relations issues, grievances, and conflict resolution
• Manage probation reviews, performance appraisals, and PIPs
• Coordinate and support staff training programs
• Work closely with shift managers and cluster managers
• Conduct regular branch visits to assess performance and compliance
• Assist with incentive and performance tracking programs
• Prepare reports and recommendations for senior operations management

Requirements

• Experience in employee relations, HR operations, or a similar role
• Strong communication and interpersonal skills
• Ability to be firm, objective, and professional
• Comfortable working in a fast-paced restaurant environment
• English required; additional languages are an advantage

What We Offer

• Stable role within a growing multi-brand food company
• Exposure to real operational decision-making
• Career growth for the right candidate

Job Type: Full-time

Pay: KD250.000 - KD350.000 per month