Employee Service Center Specialist

Your Job

As an Employee Service Center Specialist, you will play a pivotal role in delivering seamless HR support to Koch employees worldwide. This position is ideal for someone who thrives on experimentation and seeks to enhance the effectiveness of employee communications. You will be part of a team dedicated to supporting former, current, and future employees with care and precision.

Our Team

The Employee Service Center team is a dynamic group of HR professionals dedicated to supporting Koch employees across regions. Our team operates in two shifts to provide comprehensive coverage for APAC and EMEA, ensuring HR support is always accessible. We are passionate about delivering exceptional HR support, fostering a positive employee experience, and driving transformation within Koch.

What You Will Do

• Interact with employees on a variety of HR topics through multiple communication channels, aiming to simplify and automate processes for greater efficiency.
• Build strong relationships with customers, team members, partners, and stakeholders to foster a collaborative and supportive environment.
• Identify opportunities for improvement by proactively experimenting, sharing ideas, and contributing to ongoing transformation within the team and organization.
• Collaborate with business units and external vendors, leveraging diverse perspectives and knowledge networks to solve complex problems and deliver effective solutions.
• Handle sensitive information with integrity and stewardship, ensuring confidentiality and trust.
• Apply the Knowledge Centered Service (KCS) methodology to create, update, and share knowledge articles, ensuring the knowledge base remains accurate and up to date.

Who You Are (Basic Qualifications)

• Strong communication and interpersonal skills.
• Good soft skills and excellent problem-solving ability.
• Ability to handle multiple tasks and prioritize effectively.
• Team player with collaborative mindset.
• Bachelor's degree.

What Will Put You Ahead

• Experience in HR operations or employee service roles.
• Familiarity with KCS methodology or knowledge management systems.
• Comfort with experimenting and driving process improvements.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.