EMPLOYMENT SUPERVISOR

Position Summary:

The Employment Services Supervisor is responsible for ensuring competitive integrated employment for people supported is managed, retained, and directed through quality ongoing and follow along supports. The supervisor serves as a guide to train, educate, model, and mentor team members on the skills and abilities needed to support people in becoming acclimated to jobs; ultimately retaining those jobs and becoming independent.

Position Responsibilities:

In a manner consistent with supporting The Arc NCR Mission Statement the Employment Services Supervisor shall do the following:

Quality Support

Conduct interviews as part of the talent management and recruitment function of the program

Oversee team of employment services job coaches to ensure best practices are being implemented to support each person to maintain competitive integrated employment

Develop, assign, manage, and maintain job coach’s caseloads to ensure support for all working people in the program

Attend and support people served in person centered planning meetings to establish goals and outcomes of their choosing

Coordinate and manage accurate attendance for supported people within the job coach team

Review and approve data for supported people including goal progression, behavior support plans, incident reports and other tracking metrics

Collaborate with employment services team members including job developers, discovery coaches, the career exploration team, the DORS team, as well case managers and other programs within the organization as pertinent

Work closely with case managers and members of the admissions team to ensure DDA required documents are completed timely and accurately to include Detailed Service Authorization Tools (DSAT) and Competitive Integrated Employment Checklists (CIE)

Provide effective communication to parents, advocates, residential providers etc. of people served when applicable

Maintain pertinent documents on the TEAMS platform as directed

Network and communicate with community employer partners on an ongoing basis

Assist and support the team in working with people supported to learn the nuances of successful employment including proper attire, professionalism, communication etc.

Quality Team Members

Lead and guide weekly meetings to ensure all coaching needs are addressed and staff are educated and knowledgeable on organizational policies and protocols for consistent communication

Conduct and implement performance reviews, to include monthly emperform submissions and corrective actions to ensure accountable and professional team members

Educate and train newly hired staff on people served, job coaching protocols, as well as organizational policies and procedures

Coordinate peer training for all new team members

Schedule and track team member required organizational training and education/certification needs such as ACRE & CESP

Coordinate and participate in employment site visits and employer related meetings to ensure effective communication with partners

Collaborate and coordinate the duties and requirements of the job coaching function throughout the employment services program

Financial Excellence

Reconcile and approve mileage reimbursement for vehicle management and fiscal responsibility

Track and approve attendance for supported people who are working in competitive integrated jobs

Have knowledge of, and communicate attendance percentages to director for those who are working to address areas of concern

Prepare for and adhere to the Developmental Disabilities Administration’s most current funding structure/model

Other duties as assigned

Essential Skills and Competencies

To perform the job successfully, an individual should demonstrate the following skills and core competencies:

Core Leadership Competencies:

Staff supervision, training, and development

Ability to coordinate and lead DSP training and professional development activities including coaching and mentoring; conduct performance reviews gathering feedback from supported people, peers, and person’s support network; actively participates in the onboarding of new team members including orientation, peer training, and self-directed learning; promotes ongoing competency-based training and development including the assistance in the creation of DSP development plans; provide feedback, accountability, and documentation using the proper tools of performance management; observe and solicit feedback from DSPs, individuals, and individuals’ support network regarding DSP training needs; participate in recognition and other staff celebrations; creates effective schedules to ensure proper coverage staying within approved budgets; approve team member’s time; participate in the development and ongoing maintenance of job descriptions and process status changes as necessary; operates and manages multiple sites and remote locations, fostering common vision and service delivery; ensures all DSPs complete regular and irregular tasks as required and expected.

Staff recruitment, selection, and hiring

Ability to actively recruit and lead the selection process including their teams, supported people and their support network; provide sufficient information about the position through a realistic job preview and conducting of effective interviews to successfully to hire quality teams; to match potential DSPs to positions and individuals; conduct effective interviews using structured behavioral questions and works with Human Resources to conduct other assessments as needed; supports and advocates for recruitment, admissions, hiring and retention efforts that ensure a diverse employee pool; and participates in the collection, measure, and evaluation of turnover, tenure, vacancy rates, and employee satisfaction.

Leadership, professionalism, and self-development

Ability to employ effective leadership strategies for problem-solving, decision-making, and conflict management; recognize own personal biases, stereotypes, and prejudices to maintain objectivity when interacting with others; show respect and sensitivity to other’s opinions, perspectives, customs, and individual differences; actively seeks out feedback and opinions from others when making decisions; always completes duties with the supported people in mind, being honest, showing respect and completing tasks in a timely manner; maintains professionalism by managing own stress, balancing personal and professional life, taking vacations and breaking and utilizing stress management practices; stays abreast of evidence based best practices, technology; actively contributes to organizational activities, including planning and development activities, and leadership team meetings.

Service Management and quality assurance

Ability to design, implement and evaluate strategies to identify desires, preferences, issues, concerns, and other services for supported people while respecting participants rights; participates in and responds to issues identified in licensing reviews, audits, and quality assurance monitoring activities including Protective Services investigations; maintain regular contact with people and their support network regarding concerns identified in satisfaction surveys; when delegating responsibilities, provide instructions and resources to staff to ensure successful completion of tasks; be knowledgeable about and ensure compliance with all federal, state and local regulations and policies; maintain a safe environment by coordinating internal and external services; prioritize tasks and responsibilities in order of importance to ensure deadlines are met and delegating tasks to team members when applicable; manage all financial documentation and assist in the management of financial accounts including supported people’s bills, petty cash, grocery monies and other individuals spending accounts; effectively complete general administrative tasks.

Promoting professional relations and teamwork

Ability to facilitate teamwork and positive interactions among teams and between DSPs by managing conflict and providing counselling and support to DSPs as needed in all work sites; ensure DSPs at remote sites are not left without proper supervision and engage proactive strategies of regular communication to keep DSP’s engaged and effective; use technology such as phone, email, text, and video chats effectively in supervisory tasks and recognize in which situation each type of communication is best; responds to DSPs questions and crises when on call or providing remote supervision; facilitates debriefing sessions and providing emotional support to DSPs as needed; maintain appropriate boundaries regarding personal vs professional issues and educate and support DSPs in maintain health professional boundaries; empower DSPs to make decision and by taking a direct interest in the roles and soliciting new ideas, opinions and other input; teach mentor and coach DSPs in the most effective approaches to support people; coordinate and facilitate staff meetings, ensuring a sense of trust, openness, confidentiality and encouragement in participation.

Core Direct Support Competencies:

Direct Support

Ability to provide culturally appropriate direct support services to supported people using person centered approaches and strategies that support people to be fully engaged and included in each aspect of his or her daily life, have maximum choice and control and gain independence; effectively communicate with participants using active listening skills, responding to requests and concerns; actively observing for signs of neglect, maltreatment, or violations of rights and take immediate action to remedy the situation; and support people in making and maintaining relationships by identifying, planning for and supporting participation.

Health, wellness, and safety

Ability to promote the health, safety, and wellbeing for all people based on individual preferences and goals; develop and monitor unique risk management plan for people that address all areas of health and safety; provide guidance to DSP’s in reducing and managing risks in conjunction with the person supported; ensure DSPs have information and training to support people in making healthy choices while respecting personal preferences; work with delegating nurse and oversee the DSP administration of medications and treatments; monitor people for signs of illness or health-related concerns; support people in making informed decisions about health care plans by promoting the understanding of available medical interventions; ensures people receive both routine and emergency medical care to related to mental and physical health; identify local emergency plans, maintain an emergency communications land and disaster supplies kit, and ensures fire and emergency drills are completed and documented; ensure records are maintained.

Participant support plan development, monitoring and assessment

Ability to operationalize people’s goals and identified outcomes into a coordinator support plan; coordinate and facilitate support network meetings, maintain communication with other service providers, family, and allies and monitor document and report progress toward goals; identify people’s preferences and needs, and ensure service planning and implementations is designed to meet his or her preferences and needs; develop individualized support plan in partnership with the supported person and his or her support networks and support them in monitoring the implementation; coordinate the development of services for new participants; identify additional resources for participant and DSPs or for changes to service delivery, both within and outside of supporting organization, and advocate for these resources with managers; maintain records by completing necessary documentation according to best practices in data privacy, confidentiality, HIPAA compliance and data management.

Facilitating community inclusion across the lifespan

Ability to support people to explore educational, employment, volunteer, and retirement opportunities; ensure services do not create barriers to maintaining positive relationships with family, friends, coworkers, or other community members; work with support network to identify preferences for relationship and activities; support people facing age-related issues such as grief, loss, and declining health by demonstrating healthy boundaries, care, empathy, and engagement; use the interest identified by the person, support network and staff to assist the person in identifying educational, employment or volunteer opportunities; assist person in accurately and thoroughly completing education, membership or employment-related applications and educate the person on their right not to answer certain questions by discussing the ADA; develop new jobs and procure new work in partnership with people who work in community businesses; help the supported person and team identify resources such as transportation, funds and contacts within the community to ensure people remain engaged in their preferred community activities; assist people in the use of assistive, mobile or other technology to support independence and meaningful engagement in the community.

Advocacy and public relations

Ability to educate community members about the rights of people with differing abilities, and advocating for and with people for services and opportunities that promote safe, respected, and valued membership in the community; collaborate with and maintain relationships with community vendors, landlords, and other service agencies within the community; demonstrate, teach, and coach DSPs in effective advocacy skills; connect people to community resources that can help them with their advocacy issues; promote self-advocacy when individual faces barriers to service needs, including educating and lobbying decision-makers; identify strategies and implement methods to improve the status and image of individuals and DSPs.

Cultural awareness and responsiveness

Ability to recognize that the meaning or value of health, wellness, preventive health services, and medical treatment may vary greatly among cultures, acknowledging that supported people and family are the ultimate decision makers for services and supports impacting their lives; seek information from people, families, or other key community informants that will assist in service adaptation to respond to the needs and preferences of culturally and ethnically diverse groups supported by the organization; intervene in an appropriate manner when other DSPs or participants within organization are observed engaging in behaviors that show cultural insensitivity, racial bias and/or prejudice.

Education, Training and Experience:

Associate degree in Human Services or Business-related field required; Bachelor’s degree preferred

Three (3) to Five (5) years’ experience supporting individuals with differing abilities

Three (3) years of experience in a supervisory role preferred

Fluent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and other database systems

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified person with a disability to perform essential functions of this position.

Physical Demands

While performing the duties associated with this position, an employee (using approved agency lifting techniques) will be called upon to support and lift adults with developmental and other disabilities; transfer these people to and from wheelchairs; to and from beds; on and off toilet seats; in and out of showers; and, in and out of vans or other vehicles. An employee in this position must be able to physically intervene (when appropriate and in an approved manner) to protect people from causing harm to themselves or others and to safely evacuate the community residence/van/facility during an emergency. These duties may entail lifting/supporting/transferring up to 75 pounds on one or more occasions during the work shift and occasionally up to 200 pounds with assistance from other staff or devices.

Employees will regularly be required to stand; walk; sit; use hands (or hands and arms) to carry, finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; crouch and kneel. Employees will also be regularly required to hear (with or without hearing devices), see (with or without corrective lenses) and speak.

Other Requirements

Access to reliable transportation for the entire shift

Active valid driver’s license and driving record that has no more than two (2) points.

Maintenance of all required trainings under DDA guidelines and The Arc Northern Chesapeake Region policies and procedures

Flexibility of scheduling to meet agency and program needs

Salary Position

Starting wage: $54,588.89

Incentives : Higher Education, DSP1,2,& 3 Badge

Benefits:

Available benefits include Medical, Dental, Vision, Agency paid life & AD&D, & EAP coverages, Voluntary Life, AD&D, STD, LTD, Cancer, Accident and medical bridge coverages, 403 (b) plan, PTO, and tuition assistance