EMS Dispatcher

A Dispatcher is a person who coordinates the ambulance activities, including receiving phone calls requesting emergency and non-emergency ambulance services and directing the responses to pending calls via the 2-way radio. Preference in hiring is given to medically trained individuals with PST, EMD, EMR, EMT or Paramedic certifications.

2. Basic Duties:
a) Answer the telephone promptly, preferably after the first ring.
b) Quickly and accurately record ALL information given by the caller into the Dispatch Software
system. Always maintain a high degree of professionalism in your telephone and radio voice.
c) Dispatch all calls to ambulances in a timely manner, whether an emergency or not.
d) Ensure that all employees reporting for and/or leaving their shift clock in and out. Do NOT
allow anyone to clock in/out for someone else.
e) Assure each crew has keys and gas card when beginning their shift. Give each driver a Daily
Driver Vehicle report and make sure he/she properly fills it out when reporting for duty.
f) Track ALS and BLS equipment assigned to each unit. Track all keys, gas cards, equipment, and
phones via equipment log.
g) Log any schedule changes and notify appropriate management immediately of any callouts.
Notify appropriate management immediately of any problems with the units or field personnel.
h) Keep the Communications Center neat and clean. Before the end of the shift, assure that the
dispatch area is clean, trash is emptied, and floor is vacuumed.
i) Assure all patient care reports have been completed by crews that depart during your shift.
j) Night dispatcher must have a total of accumulated patient care reports from 0000 hours to
2359 hours each day.
k) Assure all monies collected during your shift are dropped in the locked Billing drawer in
dispatch.
l) Maintain the privacy, confidentiality and security of all protected health information entrusted
to you

1. Qualifications:
a) Be at least 18 years of age.
b) Be in generally good health.
c) Be emotionally mature and able to handle stressful situations well.
d) Be free from mental illness which would impair the ability to perform their duties.
e) Be free of alcohol and/or drug addiction.
f) Has a high school diploma, equivalent certification, or a GED.
g) Possess a current American Heart Association BLS for Health Care Providers certification.
h) Has completed (from the DHS FEMA Training Website):
a) ICS – 100a, Introduction to Incident Command System.
b) IS-5a, Introduction to Hazardous Materials.
c) IS 700, Introduction to National Incident Management System.
d) IS-800, Introduction to the National Response Plan.
e) Introduction to the National Response Plan.
i) Possess a clear and easily understood telephone and radio voice.
j) Be proficient in multi-tasking.
k) Be currently certified EMT, EMD, or have completed Public Safety Telecommunicator
Training Course or willing to obtain certification within 6 months of employment.