EMS Engineer

Job Description – EMS Engineer

Experience: Min 6 Years

CTC: upto 12LPA (depend on the interview)

Location: Noida

Working day - 5 days (9to6pm)

Job Summary

We are looking for an experienced EMS Engineer (L3 level) to manage, monitor, and support enterprise monitoring systems. The candidate will be responsible for handling critical incidents, root cause analysis, and ensuring system stability for ongoing projects.

Roles & Responsibilities

• Monitor and manage EMS tools to ensure system availability and performance.
• Handle Incident, Problem, and Change Management activities at L3 level.
• Perform Root Cause Analysis (RCA) for critical and recurring issues.
• Manage escalations and coordinate with internal and external stakeholders.
• Provide support for critical production issues and ensure timely resolution.
• Work closely with project and operations teams for continuous improvement.
• Ensure compliance with defined SLAs and operational processes.

Technical Skills & Tools

• EMS Monitoring Tools
• OpenText
• NNMi (Network Node Manager i)
• NA (Network Automation)
• UCMDB
• OBM (Operations Bridge Manager)
• SMAX (Service Management Automation X)
• OO (Operations Orchestration)

Required Skills

• Strong troubleshooting and analytical skills.
• Ability to handle critical issues independently.
• Excellent communication and coordination skills.
• Experience working in enterprise IT environments.

Preferred Skills

Experience in large-scale enterprise monitoring environments and exposure to multi-vendor infrastructure will be an added advantage

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per year

Application Question(s):

• Are you qualified with Diploma/Degree in Graducation or relevant field?
• Are you most comfortable with location Noida?
• what is your current annual salary / ctc?
• what is your expected annual salary / ctc?
• How many years of Proven experience in EMS Engineer (L3 level) to manage, monitor, and support enterprise monitoring systems?
• How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?
• what is your notice period? (in days)

Work Location: In person