End to end Technical Manager

As an E2E Technical Manager, you will provide technical oversight and operational management across the customer’s entire network infrastructure. You’ll work closely with Local L2/Subject matter Expert, and Local and remote NOC teams, and multi-vendor partners to ensure high service availability and end-to-end performance.

You’ll play a pivotal role in incident and problem management, preventive care, automation, and service optimization, ensuring smooth network operations and superior customer experience.

• End-to-End Technical Operations Leadership: Lead and manage E2E technical operations across Core, RAN, Transport, and IP domains, ensuring SLA and KPI compliance for availability, performance, and service quality. Drive incident, fault, problem, and change management with a focus on Root Cause Analysis (RCA), resolution, and preventive actions, while enforcing and updating Managed Services (MS) processes.
• Advanced Technical Support & Escalation: Provide 2nd level support for all escalated incidents by analyzing faults, troubleshooting, and leveraging existing knowledge. Initiate and manage escalations to vendor L3 support, serving as the primary technical authority and escalation point for managed services projects.
• Operational Continuity & Performance Optimization: Ensure 24x7 operational continuity, proactive fault prevention, and continuous performance optimization. Lead technical audits, service improvement plans, and ongoing optimization initiatives to enhance service delivery.
• Multi-Vendor Network Integration & Design Assurance: Oversee the integration, upgrades, and lifecycle management of multi-vendor network elements. Review and validate network designs, configurations, and operational readiness to ensure robust and efficient systems.
• Project Lifecycle Support & Operational Handover: Support the Project Execution Owner in rollout, migration, and transition-to-operations activities. Manage E2E testing, acceptance, and seamless handover of projects to operations teams.
• Automation, AI, and Service Modernization
• Key Stakeholder Liaison & Cross-Functional Coordination: Act as the single point of technical contact between Nokia, customers, and third-party vendors. Coordinate cross-functional and multi-vendor teams to ensure cohesive operations and support contract compliance, escalation management, and governance reporting.
• Performance Reporting & Analysis: Prepare and present comprehensive KPI dashboards, RCA summaries, and performance reports to both internal and customer stakeholders. Provide daily, weekly, and monthly reports to the Network Operations Center (NOC) for management and customer teams.
• Managed Services Process Evolution: Drive continuous process improvement initiatives and actively contribute to the evolution and enhancement of Nokia’s Managed Services delivery framework.
• Team Development & Culture of Excellence: Mentor technical teams, fostering knowledge sharing, skill development, and accountability. Cultivate a culture of service excellence, innovation, and proactive problem-solving across the organization.

You have:

• 10+ years of experience in telecom operations or technical management, preferably within a Managed Services environment.

• Degree(s)/Major(s): Masters/Bachelors Computer Science/ Electrical/ Telecom/ Computer Engineering.

• Proven experience leading multi-domain (RAN/Core/Transport/OSS) operations and service assurance.
• Strong understanding of network architecture, fault management, and performance optimization.
• Excellent communication and leadership skills for cross-functional collaboration.
Deep familiarity with ITIL, SLA management, and service delivery frameworks.

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It would be nice if you also had:

• Certifications such as PMP, ITIL, or Agile.
• Hands-on experience in multi-vendor environments and integration challenges.
• Working knowledge of automation tools, OSS systems, and data analytics platforms.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark