End user Service Support Engineer

Job Title: End user Service Support Engineer

Job Location- Hybrid [3 days a week]- Conway, Arkansas, USA

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

We are seeking an experienced and customer-focused End User Services Support Engineer to provide reliable, high-quality IT support to employees in a large enterprise environment. The ideal candidate will have strong hands-on troubleshooting expertise across desktops, operating systems, networks, and end-user technologies, along with a solid understanding of IT Service Management (ITSM) processes. This role requires excellent communication and interpersonal skills to effectively support users and collaborate with cross-functional IT teams.

Salary and Other Compensation:

The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

• Provide end-to-end technical support for desktop and end-user computing issues in a large enterprise environment.

• Support day-to-day IT operations, including system maintenance, user setup assistance, and routine support activities.

• Troubleshoot and resolve issues related to Windows operating systems, desktop/laptop hardware, peripherals, and applications.

• Diagnose and fix network connectivity issues, including LAN/Wi-Fi, basic DNS/DHCP, and VPN-related problems.

• Support mobile devices (iOS/Android), including device configuration, email setup, application access, and basic MDM-related issues.

• Provide troubleshooting and support for Microsoft Office 365 applications such as Outlook, Teams, OneDrive, and Point.

• Install, configure, and maintain printers and scanners, resolving hardware driver, connectivity, and print queue issues.

• Support and maintain end‑user computing services to ensure minimal business disruption.

• Follow IT Service Management (ITSM) processes for incident, request, and change handling.

• Collaborate effectively with cross‑functional IT teams to resolve complex issues.

• Communicate clearly with end users, demonstrating strong interpersonal and customer‑service skills.

What you’ll need to succeed (required skills)

• 4+ years of experience supporting end-user services in a large enterprise environment.

• Strong hands-on troubleshooting experience with:

o Desktop and laptop hardware

o Windows operating systems

o Basic networking and connectivity issues

o Mobile devices (smartphones and tablets)

o Microsoft Office 365

o Printers and peripheral devices

• Good working knowledge of ITSM processes, specifically Incident Management and Change Management.

• Excellent verbal and written communication skills, with strong interpersonal abilities.

• Proven ability to work independently while managing multiple tasks in a fast-paced support environment.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week from client location in Conway, Arkansas, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.