End User Support Engineer

We are looking for an experienced End User Support Engineer to join our team in Tokyo. You will provide user support and maintenance, ensuring the smooth operation of our systems and resolving technical issues efficiently.

Responsibilities

• Provide phone, remote, and desk-side support for desktops, laptops, VDIs, and Thin Clients, troubleshooting hardware, software, monitors, printers, and network devices
• Support Windows 11, Active Directory, DNS/DHCP, conferencing tools, telephony, messaging, and remote connectivity
• Administer user accounts, permissions, and IT service accounts
• Manage mobility solutions, including MDM, MFA, VPN, and mobile devices

Requirements

• Strong troubleshooting skills for desktops and endpoints
• Experience with Windows 11, Active Directory, DNS/DHCP, and IT account management
• Knowledge of conferencing, telephony, messaging, and collaboration tools
• Familiarity with MDM, MFA, VPN, and mobile device support
• Fluency in Japanese and business-level proficiency in English

We offer

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021 - 2023.
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included.
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us.
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.

Life at EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
• Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
• We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
• With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond