End User Support Technician

Job Overview
We are seeking a dynamic and proactive End User Support Technician with experience in VIP support to join our IT support team. In this role, you will be the frontline hero for resolving technical issues faced by end users across our organization. Your enthusiasm for troubleshooting, combined with your excellent customer service skills, will ensure that our staff can work efficiently and confidently with their technology tools. This position offers an exciting opportunity to make a tangible impact by maintaining seamless IT operations and enhancing user experience through swift, effective support.

Responsibilities

• Provide timely and professional technical support to end users via help desk tickets, phone, email, or in person, ensuring issues are resolved efficiently.
• Reimage systems, Fix, Wi-Fi Issues, Printer Issues, Hardware and software support
• Experience in VIP user support
• Troubleshoot software problems across various operating systems including Windows, macOS, and Linux, ensuring optimal performance.
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to maintain operational readiness.
• Assist with software installation, updates, and configuration of applications such as Microsoft Office and other enterprise tools.
• Support network connectivity issues by diagnosing and resolving problems related to LAN, VPN access, firewalls, DNS configurations, TCP/IP protocols, and network administration.
• Maintain and update IT infrastructure documentation using tools like ServiceNow, Jira, or BMC Remedy; monitor system health and perform routine maintenance tasks.
• Collaborate with IT teams on projects involving Active Directory management, Group Policy Objects (GPO), Microsoft Windows Server environments, and security configurations like Meraki or firewall settings.
• Support remote workers by configuring VPN access and troubleshooting connectivity issues on mobile devices and remote desktops.
• Assist in hardware upgrades or replacements and ensure compliance with organizational IT policies.

Skills

• Proven experience in providing technical support and troubleshooting software issues.
• Strong knowledge of computer management practices including hardware setup and maintenance.
• Expertise in operating systems such as Windows (including Windows Server), macOS, and Linux.
• Familiarity with networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network security measures.
• Proficiency with enterprise management tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, ServiceNow, Jira, and BMC Remedy.
• Ability to diagnose hardware problems related to computers and peripherals; experience working with computer hardware components is a plus.
• Excellent communication skills to clearly explain technical solutions to non-technical users.
• Analysis skills to identify root causes of issues quickly and implement effective resolutions.
• Knowledge of mobile device management (MDM) solutions like Meraki for remote device support. Join us as an End User Support Technician where your technical expertise fuels our organization’s productivity! Bring your passion for problem-solving along with your dedication to exceptional customer service — together we’ll keep our technology running smoothly so everyone can focus on what they do best!

Pay: $46,000.00 - $48,000.00 per year

Work Location: In person