Energy Assistance - Eligibility Caseworker II

What You'll Be Doing

Join Our Team as an Energy Assistance – Eligibility Caseworker II!

Are you passionate about helping individuals and families stay safe in their homes ? Do you thrive in a role where your work directly supports community well‑being ? If so, we’d love to have you on our Energy Program team!

The Energy Program’s primary focus is the Crisis Intervention Program (CIP), which provides urgent assistance to low‑income households experiencing or at risk of experiencing a crisis.

Beyond CIP, the Program also administers several programs designed to help residents with utility crisis, including:

• Low Income Energy Assistance Program (LIEAP)
• Emergency Assistance under Temporary Assistance for Needy Families (TANF‑EA)
• Share the Light
• Wake Electric Round Up
• Wake County Emergency Assistance Program (WCEA)
• Utility City of Raleigh Assistance Program (UCAP)

We are seeking a dedicated, detail‑oriented Energy Assistance – Eligibility Caseworker II to join us in the Swinburne Building.

In this role, you will:

• Interview individuals to gather information needed to determine eligibility
• Assess client situations and provide guidance about economic benefits and community resources
• Enter required data into agency systems to authorize benefits
• Request and evaluate verification documents in alignment with program policy
• Make accurate eligibility determinations
• Support fellow caseworkers and complete timely documentation
• Use document management tools to effectively manage your caseload

This position is required to work in office for 6 months or until quality work standards are met prior to working a hybrid schedule and may be deployed back to the office without notice.

Additional Details:

• Occasional work at alternative Wake County or community‑based locations may be required after hours or on weekends during LIEAP season.
• Overtime may be required during high‑volume periods.

If you’re motivated by meaningful community impact and enjoy a fast‑paced, people‑focused environment, this is the role for you!
About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)

High school degree or GED

Three years of job-related experience

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

One (1) year or more of determining income eligibility for Energy Assistance, Food & Nutrition Services, Family & Children Medicaid Assistance or Adult Medicaid programs

Proficient NCFast skill level

Proficient OnBase skill level

How Will We Know You're 'The One'?

Knowledge in NCFAST for Energy Assistance programs or other Eligibility Programs

Ability to apply complex policy to determine client budgets

Proficient in calculating budgets

Ability to review and assess financial information

Ability to interpret policy and translate complex concepts to the public

Ability to perform at a satisfactory with in a deadline driven environment with short timeframes

Ability to work in a fast-paced environment with great attention to detail with great accuracy

Strong verbal and written communication skills

Ability to flexible and adaptable in an environment with frequent changes

Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV

Strong ability to develop and maintain strong relationships with customers by listening to the customers and understanding and responding to identified needs

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm

Hiring Range: 25.79 - 30.08

Market Range: 25.79 - 34.37

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/16/2026