Engagement Manager

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are seeking an Engagement Manager to lead complex, large-scale implementation projects and drive long-term client success. In this role, you will sit at the intersection of project management, client engagement, and solution delivery—owning enterprise implementations end to end, orchestrating internal and external stakeholders, and ensuring clients realize measurable value from the Goldcast platform. You will serve as the strategic and operational owner for key enterprise accounts, guiding clients through implementation and initial adoption while building and maintaining strong executive-level relationships.

In This Role, You Will::

• Lead complex, enterprise‑level onboarding and implementation projects from initial kickoff through full adoption, ensuring timelines, deliverables, scope, and agreed‑upon business outcomes are met.
• Serve as the primary client point of contact throughout implementation, building strong executive and operational relationships and driving stakeholder alignment across global teams.
• Translate complex client business goals into clear, actionable project plans with defined milestones, dependencies, and measurable success criteria.
• Proactively identify and manage project risks and issues, remove blockers, and maintain transparent, timely communication with all internal and external stakeholders.
• Oversee delivery of all technical integrations (including CRM, marketing automation platforms, analytics, SSO, and custom workflows) in partnership with Product, Engineering, and other technical teams to ensure accuracy and stability.
• Act as a trusted advisor to senior marketing, operations, and program leaders at client organizations, providing strategic guidance on how to best leverage the platform to drive outcomes.
• Facilitate executive‑level business reviews and strategy sessions to ensure implementation outcomes remain aligned with client business goals and success metrics.
• Partner closely with Customer Success, Solutions Engineering, and other cross‑functional teams to ensure a seamless transition post‑implementation and to support long‑term customer health and satisfaction.
• Collaborate with clients to identify opportunities for expansion, automation, and optimization within their workflows, driving value realization, adoption, and growth.
• Drive coordination across Product, Engineering, Support, Sales, and Go‑to‑Market teams to ensure consistent, high‑quality delivery for enterprise engagements.
• Champion client needs internally by sharing insights and feedback that influence the product roadmap, implementation strategy, and best practices.
• Establish, document, and refine repeatable enterprise delivery processes, playbooks, and templates to scale the Engagement Manager model across the portfolio.
• Maintain comprehensive project documentation, including project plans, timelines, RAID logs, status reports, and executive summaries.
• Provide regular progress updates to both internal and external stakeholders, reporting on key milestones, KPIs, and success metrics for each engagement.
• Leverage data and insights from implementations to continuously improve delivery effectiveness, accelerate time‑to‑value, and increase client satisfaction.

Here's What You Need::

• 5+ years of experience managing enterprise‑scale SaaS implementations, professional services engagements, or complex client delivery projects, ideally in a B2B technology environment.
• Demonstrated success leading cross‑functional teams and managing multiple, concurrent enterprise client engagements or accounts with high visibility and complexity.
• Strong familiarity with MarTech / CRM / EventTech ecosystems and tools (e.g., Salesforce, Marketo, HubSpot, Pardot or similar platforms), with the ability to speak credibly with both business and technical stakeholders.
• Excellent verbal and written communication skills with the ability to lead client meetings, facilitate workshops, and present confidently to senior and executive‑level audiences.
• Highly organized, analytical, and outcome‑driven, with the ability to prioritize, multi‑task, and thrive in a fast‑paced, dynamic environment with competing deadlines.
• Empathetic, consultative working style that builds trust, manages conflict constructively, and effectively balances client advocacy with Cvent’s internal priorities and constraints.
• PMP, CSM, or similar project management certification preferred, but not required.

Physical Demands
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.

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