Engineer - Cloud & Infra Management

Role description

Position : Service Desk Technician

Location : Scottsdale, AZ

PRIMARY RESPONSIBILITIES INCLUDE

Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices

Support the IT Service Desk team culture that is committed to collaborative crossfunctional relationships and service excellence

Support management of Company Assets eg PCs Phones in the company ITSM service desk tool

Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access

Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated

Review service desk metrics where applicable to optimize the service provided to the organization

Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies

REQUIRED QUALIFICATIONS

Associate or bachelors degree in computer science computer information systems or related field

Proven working experience as an Service Desk Engineer or relevant experience

3 years of experience in IT roles of increasing responsibility

Experience supporting or managing the following functions network administration systems administration storage and data center operations

Experience with international company with multiple locations

Experience with Security Access systems badges

Managesupport phone systems

Manage company mobile numbers and related contract

Strong client focus and the ability to manage client expectations and maintain a high level of client trust

Strong interpersonal organizational time management and problemsolving skills

Ability to perform essential functions of the job

Ability to travel nationally and internationally

DESIRED QUALIFICATIONS

Professional services experience

Experience with Windows 1011 Clients Cisco Networking Active Directory GPO Office365 tools SharePoint Infor ERP

Nice to have ServiceNow experience andor ISO 27001 certification experience

Ready to work in shiftsrotations shifts

Fluent in American English speakingwriting

Skills
Mandatory Skills : Servicedesk

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $50,000.00 to $65,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/