Engineer I, Field Service

1

Register each Call in Call Management System (CMS)

2

Attend Breakdown call through FSM Application & Correctly update QR Code, Once you reach at Site. This We Call as a Response time

3

Order Spares Parts from DHL Warehouse - Forward Request to Manager for Approval

4

Fix the breakdown call & restore UPS. Also Close Breakdown call in FSM App, Capture Closure time. This We Call as a Turn Around time

5

Provide Reversal of Spares to Harsh Porter with RED Tag duly filled with all Information

6

Share FSR to Backend team to initiate a Consumption of Spares Parts used during breakdown Calls

7

Once We Close breakdown Call in FSM App, you Can edit Customer email ID, So that Qualtrics Survey Will trigger to Specific email ID

8

After Call Closure in FSM App / CMS, within 3 days our System automatically trigger Qualtrics feedback Survey to rate our services

9

We need to Speak with each Customer for getting this Survey done with 9 or 10 ratings

10

Emplyoee Name Inventory Should be less than 1 L Per Individual

1

On daily basis, territory team leaders will assign PM Activity to Individual engineers

2

Before Starting to Site, you need to Start travel in FSM App to understand RT

3

Ensure each PM must have PM Call ID

4

Carry QR Code Stickers & escalation Matrix & Paste it on UPS front door

5

Complete PM & Note down Critical Parameters of UPS & Batteries. Especially check the health of fans

6

Verification of technical Bulletin Applicable to UPS like firmware upgradation or IGBT Interface Board replacement…etc - ECN

7

After Successful Completion of PM, generate PM Report from FSM App itself & closer

8

Completely Perform PM & recommend for AC-DC Capacitor / Battery Replacement, Wherever applicable

9

Ensure at least we should get a 5 Appreciation emails from Customers

10

Battery impedence Report Preparation through HIOKI Software

1

Adhere to all Safety Practices on field. Check Validity of Hand Glovees during each Use

2

Minimum 5 Good Catches from each individuals

3

Calibration of Multimeters & Clamp Meters to be verify on Monthly basis

4

Carefully handle Battery impedance Meter Probes for its Sensitivity

5

Weekly Update Time Sheet in Portal