Engineer - System Database (DA1)

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Database|Experience of database upgrade/migrations | 1 - Aware
Primary -> Technology | Database|Quarterly patch applications | 1 - Aware
Secondary -> Technology | Database Administration, General|Database Support | 1 - Aware
Secondary -> Technology | Database Administration, General|Implementing Database Builds/Deployments | 1 - Aware

Certification :
Technology | MSSQL Certification

Delivery Skills :
1. Proactive monitoring: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket.
2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue based on the SOP. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support.
4. Process Compliance:

• Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
• Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
• Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
• Ensure tickets are closed post user/customer communication.