Engineer Technical Support

• Software problem management and resolution.
• Software error research and correction alternatives.
• Provide exceptional customer services in a high stress environment.
• Ability to explain technical processes and procedures to end users.
• Proficiency in troubleshooting and resolving complex problems.
• Assists in creating and maintaining accurate records and files.
• Knowledge in ERP modules, database structure

• REQUIREMENTS & EXPERIENCE:
• A Bachelor’s degree in Computer Information Systems or a closely related field.
• 2+ years of increasingly responsible experience in an information technology environment.
• Demonstrated knowledge of systems analysis and information technology principles.
• Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)
• Customer service minded and solutions oriented.
• Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor.

Job Type: Full-time