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Engineer Technical Support

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  • Software problem management and resolution.
  • Software error research and correction alternatives.
  • Provide exceptional customer services in a high stress environment.
  • Ability to explain technical processes and procedures to end users.
  • Proficiency in troubleshooting and resolving complex problems.
  • Assists in creating and maintaining accurate records and files.
  • Knowledge in ERP modules, database structure
  • REQUIREMENTS & EXPERIENCE:
  • A Bachelor’s degree in Computer Information Systems or a closely related field.
  • 2+ years of increasingly responsible experience in an information technology environment.
  • Demonstrated knowledge of systems analysis and information technology principles.
  • Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)
  • Customer service minded and solutions oriented.
  • Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor.

Job Type: Full-time

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