Operations Support Lead

Job Title: Operations Support Lead

Location: Doha, Qatar
Job Type: Full-time

We are seeking an experienced Operations Support Lead to oversee the daily operations, reliability, and scalability of the TASMU Platform.
You will lead a technical operations team, manage incident response, optimize performance, and ensure system availability. This is a leadership role that combines technical excellence with strategic operational management.

Key Responsibilities

• Oversee day-to-day operations and maintenance of the TASMU Platform to ensure high availability and performance.
• Lead and mentor a team of cloud operations and support engineers.
• Manage and optimize cloud infrastructure on Azure and Google Cloud.
• Implement and manage incident, problem, and change management processes (ITIL-based).
• Collaborate with security and compliance teams to maintain data integrity and platform security.
• Conduct capacity planning and ensure scalability for future growth.
• Coordinate with vendors and technology partners for seamless integrations.
• Develop and maintain disaster recovery and business continuity plans.
• Track and manage the operations budget, costs, and forecasts.
• Generate and present performance reports and KPIs using Power BI and Azure Monitor.
• Drive process improvements and automation initiatives to enhance operational efficiency.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field (Master’s preferred).
• Minimum 5 years of experience in technical operations management, preferably in cloud-based environments.
• Hands-on experience with Microsoft Azure and/or Google Cloud Platform (GCP).
• Strong understanding of DevOps principles, Infrastructure as Code (IaC), and cloud cost management.
• Familiarity with monitoring tools such as Azure Monitor, Log Analytics, Application Insights, and Microsoft Sentinel.
• Excellent leadership, communication, and problem-solving skills.
• Certifications such as Azure Solutions Architect Expert, GCP Cloud Architect, or ITIL are preferred.

Preferred Tools

• Monitoring & Observability: Azure Monitor, Log Analytics, KQL, Application Insights, Microsoft Sentinel
• Incident & ITSM: SymphonyAI ITSM or ServiceNow
• Reporting: Power BI, Azure Workbooks, Excel
• Governance & FinOps: Azure Cost Management, Resource Graph, Policy

Soft Skills

• Strategic and analytical thinking
• Strong leadership and mentoring abilities
• Excellent cross-team collaboration
• Business-oriented decision-making
• Commitment to continuous learning and innovation

Job Types: Full-time, Permanent

Pay: Up to QAR20,000.00 per month