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Engineer, Technical Support, Windows Agents (Early Morning Shift)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

About the Role

The Veeam backup for Windows technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

What You'll Do

Provide technical support and troubleshooting for Veeam Software's clients via telephone, email, and web conferencing
Proactively stay up to date with all the latest technologies concerning Veeam's products and the underlying technologies
Research and troubleshoot customer problems and inquiries
Update and work assigned cases in a timely manner
Maintain strong customer rapport and excellent, timely communication
Contribute to documentation to build Veeam's knowledge base

What You'll Bring

Advanced use of administrator level tasks for Windows Server and Desktop Operating Systems
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS)
1-3 years of technical troubleshooting experience in a role where problem resolution skills were required
Certifications in server and networking highly desired
Excellent communications skills (verbal and written)
Able to work independently in a fast-paced environment
Operate effectively in stressful situations

Bonus Skills

Database engines (SQL/Oracle)
Microsoft Exchange/ SharePoint server administration
Active Directory/Domain Controller administration
Wireshark (tcp dump)
Application performance analysis
Hypervisor Experience: VMware or Nutanix
VSS

What You'll Get

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical coverage for you and up to four dependents
Life, accident, and disability insurance with enhanced coverage
Annual flexible wellbeing allowance for physical and mental wellness
Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
Meal, fuel, and transportation benefits based on work arrangement
Daycare reimbursement and safe cab facility for eligible employees
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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