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Engineering System Support Engineer
Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance. This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence.
As an Engineering System Support Engineer, you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.
Responsibilities:
NX / Teamcenter Support (Tier 2/3)
Resolve NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (and more)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Engineering Workflow & Data Integrity
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Correct part creation, template usage, and data entry issues with engineering teams
System Stability & Performance
Diagnose client-side issues (cache, environment, SSO behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
User Enablement & Support Experience
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Continuous Improvement
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions
Minimum Requirements:
- Hands-on experience with Siemens NX (modeling, assemblies, drafting)
- 2+ years working with Teamcenter data structures and workflows
- Experience troubleshooting PLM/CAD issues in production environments
- Ability to read and interpret NX and Teamcenter logs
- Strong understanding of engineering workflows and product structures
- Ability to distinguish user error from system/configuration issues
Preferred Skills and Experience:
- Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
- Experience with Active Workspace (AWC)
- Familiarity with release workflows and access control models
- Exposure to CAD standards, templates, and automation (Check-Mate or similar)
- Experience in aerospace or complex manufacturing environments
- Understanding of PLM integrations with downstream
- 100% employer-paid health care
- 401k & retirement plans
- Unlimited PTO
- Weekly paid office lunches
- Fully stocked breakrooms
- Stock options
- Paid Parental Leave
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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