Engineer_Service

Being the Service Engineer of the product company, you will be responsible for -

Roles and Responsibilities:-

 Strong Communication/Response At a Real Time to the customers
 Strong Coordination within Team-Central Hub-Vasai -Service Engineers and Service Coordinators
 Responsible for Spare part Management and Inventory control
 Responsible for Assets and Tools inventory Management.
 Responsible for TAT (TAT Ratio to be maintain 95%) and Engineers Productivity
 Responsible for customers end Service Review /Survey and Feedback for improve Service quality.
 Responsible for Qualitative Service Support with Zero recurrence to enhance the customer
satisfaction
 Provide /Share Weekly/Monthly Service Report with Central Hub Team on time.
 Responsible for maintain 6S at all North Region service locations and face Audit, NC closure.
 Responsible for Time Management of Team Members
 Technical Training to the Service Engineers – Scanning, Level- I, Level-II, Level-III.
 Troubleshoot, repair, and refurbish Fintech/ clean techn electronic equipment
 Troubleshoot and test electronic components to board level, using various methods and testing
equipment
 Repair and/ or replace electronic components to board level, including but not limited to: diodes,
transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
 Communicate with Repair Services management to keep them informed of job status Evaluate
equipment and determine correct repair procedures.
 Participate in generation of work instructions and test fixtures for testing Identify potential areas for improvement of internal processes and procedures Perform field service visits as required to resolve technical issues experienced by customers in a timely manner

The opportunity:

• Best opportunity to improve/upgrade knowledge in POS MTM machines and their servicing.
• Technically upgrade yourselves for future growth
• To accept challenges and taking leadership in over all activities with high performance, it will help to promote on next level.

Brief About Job :
 The individuals will provide technical support and repair service solutions to customers.
 Repair activity includes in- house bench repair at Evolute as well as customer- site
troubleshooting and repair of customer equipment.

A versatile combination of a digital business leader, business enabler, IT innovator operations head of IT, is what we are in the lookout for. You will get an amazing opportunity to be part of a dynamic team of people coming from multiple business backgrounds.

Being a leader of an Indian company with a vision to techpower the world with their technological solutions across the world, you main responsibility will be to build a robust technology strategy that will not only grow the business but also forge strong partnerships across the world.

Key responsibilities include:

1. Strategic responsibilities –
Servicing of devices with Good service quality by maintaining minimum desired TAT and achieve
daily productivity.

2. Functional responsibilities –
Strongly follow Service support System and process.
100% utilization of Service CRM at a real time.
Actual – Real time spares consumption.
Minimizes spares consumption on devices by exact diagnosis of problems and minimizes other
expenses.
Service data maintain very precisely and share time to time.

Key attributes for success –

 Customer centric approach and orientation
 Collaborates and manages vendors that supply solutions to enhance the company’s product(s)
 Has to be a creative and innovative technologist to be successful
 Team people management, especially w.r.t design architecture and the review of these;
management of conflict
 Understanding of budgets and business-planning
 Excellent communication skills
 Personal authority and integrity with proven ability to establish relationships
 Establish trust, responsive to change/adaptability; learn continuously/improvement-orientation,
proactive, positive joyful.
 Strong demonstrated experience in interaction with cross functional heads and continuously
questioning the status quo and raise the bar in improving quality, collaboration and experience
 A leader who can communicate an inspired vision and a sense of core purpose and motivate the
entire organization

You will earn brownie points if you have –

 Headed a team or Part of Team as a senior member of developing a Fintech (Cleantech/Health
tech) Product and/or platform based on cutting edge future technologies
 Part of any Technology Framework development like UPI , etc will be added advantage
 Knowledge of Global fintech technologies and regulatory issues/compliance (Example what is
used in say Africa, Latin America)
 Working experience with both product and services technology

Qualifications

To qualify for the role you must have –

Candidate must be known about the servicing – Trouble shooting of electronics products.

 Required Education and Experience ITI/Diploma / Degree in Electronics or equivalent technical
experience Familiarity with and ability to utilize different types of test equipment such as function
generators, oscilloscopes, digital multimeters, and power supplies.

 Ability to solder and desolder of SMD IC’s and components, Ability to recognize different electronic components and their functions.
 Able to work in a progressive repair process, having direct interaction with employees performing other portions of the process
 Should have Good Computer knowledge/SAP/CRM
 Ability to work in pressure.
 Should aware with changes happening in technology.
 Willing to Travel for Service Related activities
 Candidate should have excellent communication skill-sets in English, Hindi and their local language.