Engineer/Service Coordinator

Service Coordinator

Location: Shepperton, Surrey
Hours: Full time, Monday to Friday (08:00 to 17:00 or 08:30 to 17:30)

Accent Services (Air Conditioning) Ltd is a leading mechanical contractor with over 40 years of experience delivering excellence within the commercial sector. With a strong client base and a growing national footprint, our head office team consists of 45 office-based colleagues across 2 different units. Our specialism is HVAC, with over 40 mobile engineers covering our London areas.

We are expanding and looking for a proactive and organised Service Coordinator to join our team. In this role, you’ll play a key part in ensuring exceptional service delivery to clients, supporting engineers, managing planned maintenance, repairs, and emergency call outs.

Key Responsibilities

• Coordinate planned and reactive works from enquiry through to completion
• Schedule maintenance visits and issue engineer reports in line with SLAs
• Manage urgent call outs and remedial quotes
• Handle client enquiries professionally and efficiently
• Support team diary management and escalate urgent issues where needed

About You

• Previous experience in a Service Coordinator or similar role
• Excellent communication and organisational skills
• Confident using Microsoft Office (Outlook, Word, Excel)
• Self-motivated, a strong team player, and able to work in a fast paced environment
• Experience in HVAC is desirable but not essential

If you’re looking to join a friendly, ambitious company where hard work is valued and rewarded, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: £31,500.00-£33,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Experience:

• Service Coordination: 1 year (preferred)

Work Location: In person