English Call center agent

Key Responsibilities

• Answer and manage a high volume of calls/communications professionally.
• Provide accurate information about products/services, process orders, and handle returns.
• Troubleshoot problems and resolve customer complaints efficiently.
• Document all customer interactions and update CRM records accurately.
• Follow company scripts and guidelines while thinking creatively for solutions.
• Identify and escalate priority issues to management.
• Perform outbound calls for follow-ups or surveys.

Essential Skills & Qualifications

• Communication: Excellent verbal and written English skills, clear articulation.
• Customer Service: Patience, empathy, positive attitude, and de-escalation skills.
• Technical: Computer proficiency, ability to multitask across applications (CRM).
• Problem-Solving: Strong analytical skills to find effective solutions.
• Adaptability: Ability to work in shifts, handle pressure, and learn quickly.

Work Environment

• Fast-paced, target-driven environment.
• May involve shifts, weekends, and holidays.
• Uses multiple software applications, especially Customer Relationship Management (CRM) tools.

Job Types: Full-time, Permanent

Pay: E£19,000.00 - E£22,000.00 per month