English Chat Representative

We are hiring on behalf of Konecta, one of our trusted partner companies.

This is an exciting opportunity to join a global leader and build your career with a chance for promotions and growth. After 3 to 6 months of proven performance, you may qualify to work from home.

About the Role:

You will provide chat-based customer support for a leading laptop brand in the US, focusing on B2C (Business to Consumer) interactions. This position involves handling customer chats exclusively according to company guidelines and working towards performance and sales targets.

• Handle customer chats professionally following company guidelines
• Manage inquiries and provide accurate information in English
• Work towards achieving performance and sales KPIs
• Maintain high-quality customer service in a fast-paced chat environment

Requirements

• Graduates or dropouts only can apply
• Fluent in English at C1 level or higher
• Ability to work onsite at 5th Settlement, New Cairo
• Fixed shift: 1 PM – 9 PM
• Excellent typing speed for chat-based communication
• Previous sales experience is required
• Strong communication and problem-solving skills
• Commitment to follow company policies and performance goals

Benefits

• Fixed net salary: 18,000 EGP per month
• Performance-based bonus (KPIs): up to 4,000 EGP, including transportation allowance
• Transportation allowance: to help you choose private transportation options
• Full medical insurance: provided through partnerships with leading insurance companies
• Social insurance coverage
• Opportunities for promotions and career growth within a global company
• Possibility to work from home: may be considered after 3 to 6 months, depending on business needs and performance

Additional Benefits

• Training & Development: Comprehensive training programs to enhance your skills and career growth
• Performance Incentives: Additional bonuses or rewards for exceeding targets
• Career Progression: Clear promotion paths within the company
• Work Environment: Supportive and collaborative onsite work environment
• Employee Wellness: Access to wellness programs or mental health support
• Paid Leaves: Annual paid leave, sick leave, and public holidays
• Work-Life Balance: Flexible shift scheduling with advance notice
• Recognition Programs: Employee of the month or other reward programs

How to Apply

• Apply through QuickfirmX — Egypt’s #1 platform for call center jobs
• Get your feedback in just 15 minutes!
• After the pre-assessment, you may be asked to participate in video interviews (online or onsite), based on the partner company’s requirements
• All details will be communicated via email

Job Type: Full-time

Pay: E£22,000.00 per month

Application Question(s):

• English Language Proficiency:

Are you comfortable communicating in English? Please rate your level: Beginner / Intermediate / Advanced / Fluent

• What is your highest level of education completed?
• Are you ready to work fixed shifts from 1:00 PM to 9:00 PM? (Yes / No)
• Are you willing to work onsite in New Cairo? (Yes / No)
• Do you have previous telesales experience? (Yes / No)

If yes, please briefly describe your experience.

• The training will start on 18/09/2025. Are you ready to join at this time? (Yes / No)
• The salary is 18,000 EGP, including 4,000 EGP transportation allowance. Do you understand and accept this? (Yes / No)
• Do you understand that you may be contacted through email, WhatsApp, or phone call for pre-assessment, video interview, and other recruitment steps? (Yes / No)
• Do you agree to apply for this role through QuickfirmX? (Yes / No)

Expected Start Date: 18/09/2025