English CS agent (b2 english level- grads only)

Job description:

Company Description

Tabby is a financial technology company revolutionizing how people in the Middle East manage their spending by providing flexible payment solutions. Trusted by over 50,000 global brands and small businesses, including SHEIN, Amazon, IKEA, and Samsung, Tabby empowers businesses to grow while offering customers more financial control. Headquartered in Riyadh, Tabby operates in Saudi Arabia, the UAE, and Kuwait, serving millions of users. It recently achieved an impressive valuation of $4.5 billion, reflecting its significant impact on the FinTech industry.

Role Description

This is a full-time, on-site role for an English-speaking Customer Support Agent located in Cairo. The Customer Support Agent will be responsible for assisting customers through various communication channels, resolving customer inquiries and concerns, ensuring high levels of customer satisfaction, and maintaining service quality standards. The role involves proactive problem-solving, adherence to company guidelines, and offering best-in-class service to elevate the Tabby user experience.

Qualifications

• Fluent English proficiency at B2-C1 level, with excellent verbal and written communication skills
• Strong interpersonal skills, including empathy, active listening, and conflict resolution
• Analytical and problem-solving skills to efficiently address customer queries and provide solutions
• Ability to use and navigate digital tools and customer service platforms effectively
• Previous experience in customer support or a client-facing role is a plus
• Bachelor's degree or higher is required
• Passion for delivering excellent customer experiences and a positive, solutions-oriented attitude
• Flexible to work in shifts, including evenings, weekends, and holidays

Pay: E£25,000.00 - E£36,000.00 per month

Work Location: In person