English Customer service rep

Key Responsibilities and Duties:

• Customer Support: Answering queries, resolving complaints, and providing information about products, services, or policies.
• Communication: Handling both inbound/outbound calls professionally and using, chat, or email, often in a fast-paced environment.
• Documentation: Updating customer records, logging details of interactions in a CRM system accurately.
• Problem-Solving: Troubleshooting issues with empathy and adhering to company guidelines.
• Sales/Account Management: Upselling, placing orders, scheduling appointments, and updating account information.
• Performance Metrics: Meeting targets for metrics like Average Handle Time (AHT) and Customer Satisfaction (CSAT).

Required Skills and Qualifications:

• Communication: Excellent verbal and written communication skills.
• Soft Skills: Active listening, empathy, patience, and the ability to handle difficult customers.
• Technical Skills: Proficiency in computer systems, CRM software, and fast typing skills.
• Education: High school diploma or equivalent is generally required.
• Experience: Often requires 1-2 years of experience in customer service or a related field.

Typical Working Environment:
Call center agents typically work in a structured environment, often in shifts, involving long periods of sitting and talking.

Job Types: Full-time, Permanent, New grad

Pay: E£13,000.00 - E£20,000.00 per month