English Customer Service Rep. ( Banking Sector )

About the Role:

We’re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.

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Responsibilities:

• Handle incoming calls, emails, and chat inquiries in English.

• Provide accurate information about products and services.

• Resolve customer complaints efficiently and professionally.

• Follow up on customer requests to ensure satisfaction.

• Record all customer interactions in the system.

• Collaborate with other departments to improve the customer experience.

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Requirements:

• Excellent command of spoken and written English.

• Strong communication and problem-solving skills.

• Previous experience in customer service (6 months of proven experience required).
• available for rotation shifts

• Basic computer and typing skills.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Positive attitude and team spirit.

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Benefits:

• Competitive salary

• Paid training and career development opportunities.
• social insurance
• medical insurance
• 24/7 transportation provided

Job Type: Full-time

Pay: Up to E£21,000.00 per month

Application Question(s):

• are you Egyptian?
• Are you okay with rotation shifts?

Education:

• Bachelor's (Required)

Experience:

• customer service: 1 year (Required)

Language:

• english fluently (Required)

Location:

• Giza (Required)