English Technical Support FC97

Apply Now Directly:

https://forsaconnect.com/job/97

About the Role

Teleperformance is launching a brand-new account in New Cairo and is seeking enthusiastic, English-speaking Customer Service Representatives to join a fast-growing, people-first environment. This opportunity offers a strong foundation for career growth, international exposure, and skill development within a globally recognized organization.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email in a professional and timely manner
• Provide accurate information about products, services, and processes
• Resolve customer issues efficiently while ensuring a high level of satisfaction
• Maintain detailed and accurate records of customer interactions
• Meet performance targets including quality, productivity, and KPIs
• Collaborate with team members and supervisors to improve customer experience

Requirements

• English proficiency: B2 to C1 level
• Strong communication and interpersonal skills
• Customer-oriented mindset with problem-solving abilities
• Ability to work rotational shifts
• Cairo or Giza residents
• Egyptian nationals
• Open to graduates and undergraduates

What We Offer

• Competitive net salary up to 19,000 EGP
• Quarterly bonus up to €195
• KPI-based incentives paid in euro equivalent
• Unlimited performance-based incentives
• Fully paid professional training from day one
• Social and medical insurance coverage
• Clear career progression with structured promotion plans
• International mobility opportunities within Teleperformance
• Company-provided transportation
• Two days off per week
• Free gym membership
• Exclusive discounts with partner brands
• Secure working environment with dedicated VPN line

Why Join Us?

This role is more than just a job—it’s a chance to build a long-term career in a global organization, gain hands-on experience with international clients, and develop skills that are highly valued in today’s job market.

Job Type: Full-time

Work Location: In person