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Enrollment and Retention Counselor
Portland, United States
The Enrollment and Retention Counselor is an experienced student support professional responsible for helping students move from inquiry to program completion. This position informs best practices in student recruitment, program progression, and works successfully in cross-functional settings. In addition to providing enrollment management leadership throughout the student’s educational life cycle from the first point of contact and throughout their continued engagement. This position requires a highly collaborative and goal-oriented enrollment and support services professional. Engaging with enrollment and student support staff, this position utilizes a cross-functional approach.
About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
- Multiple health and dental plan options, plus vision coverage.
- Up to 8% retirement plan match.
- Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
- Educational benefits:
- UNE tuition waiver for employees, spouses, and domestic partners.
- UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
- Work collaboratively across the College of Professional Studies to implement a strategic recruitment and retention plan.
- Complete recruitment activities to ensure that enrollment targets are met each term.
- Maintain the accuracy and integrity of the CRM database.
- Analyze and document recruitment and retention trends and serve as an expert regarding best practices, associated policies, procedures, and evaluation of the portfolio.
- Identify trends, programmatic changes, and marketing opportunities within the portfolio:
- Assess programmatic changes, and marketing opportunities.
- Evaluate potential obstacles in application processes for prospective students.
- Create solutions to these obstacles and plan to assess effectiveness.
- Assist with training and mentoring new team members to program portfolios.
- Provides excellent customer service to students throughout the recruitment and retention process.
- Manage admission and registration process.
- Ability to provide enrollment and retention support across time zones and at times that are more convenient for non-traditional students.
- Promote a positive environment that supports innovation, teamwork, and successful outcomes.
- Communicate clearly and professionally, both in writing and verbally, with students, colleagues, and other stakeholders.
- Other duties as assigned.
Qualifications
Bachelor’s degree required, plus 3-5 years combined or a combination of education and experience from which comparable knowledge and skills are acquired.
- Higher education, admission, customer service and/or student support experience preferred.
- A proven track record in managing application, registration, and enrollment management.
- Knowledge and use of admissions, registration system, and CRM software preferred.
- Friendly, professional attitude and work ethic.
- Effective analytic, interpersonal, technology and communications skills.
- Ability to stay organized and work in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
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