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Enrollment Manager
Salary
$0.00 Monthly
Location
Hickory, NC
Job Type
Part-time
Job Number
PT_EnrollMang.4.26
Department
College Access and Engagement
Opening Date
04/08/2026
Closing Date
5/8/2026 11:59 PM Eastern
Description
Provides enrollment, admissions, and advising services to prospective and currently enrolled students.
Supervision Received and Exercised:
Receives supervision from the Associate Dean of Enrollment Management. Exercises no supervision.
Examples of Duties
Provides interested individuals with accurate information regarding career resources, the North Carolina Residency application, the College Foundation of North Carolina application for the College, and academic advising resources.
Establishes rapport with prospective and current students through face-to-face and virtual visits, telephone interactions, and email interactions.
Provides prospective and current students with information regarding available curriculum and continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs.
Provides general information related to all the College’s academic schools but maintains specialized knowledge of at least one academic school.
Prepares and maintains a variety of reports, records, and logs beneficial to tracking the enrollment goals of the College.
Represents the College at a variety of recruitment events and activities both on- and off-campus; participates in campus tours and follow-ups.
Assists students with course schedule planning throughout their enrollment at the College; processes adds/withdrawals from courses; assists with general questions concerning payment for college.
Enters accurate student information into a variety the college databases and programs.
Attends and participates in professional group meetings and conferences; stays abreast of new trends and innovations in the fields of college admissions and academic advising.
Provides excellent customer service to students and employees.
Performs other duties as assigned.
Qualifications
Education:
A Baccalaureate degree (or higher) from an accredited college or university is required. Degrees in education, student development, or a related field are preferred. A Master’s degree is preferred.
Experience:
At least two years of responsible student interaction in college admissions, registration, or academic advising is preferred. Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred. Candidates should display effective oral and written communication skills.
Knowledge of:
- Community college mission, policies, and procedures.
- Community college student services including admissions, advising, and recruiting.
- Curriculum and continuing education program of study requirements/standards.
- Basic data analysis, statistics, and reporting skills.
- Basic principles of marketing.
- Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals.
- Intervention strategies and techniques related to student support programs and student retention efforts.
- Fundamental student development theory.
- Pertinent federal, state, and local laws, codes, and regulations.
- Strategies and techniques for establishing accountability.
Ability to:
- Interact regularly and professionally with prospective and current students and colleagues.
- Communicate clearly and concisely, both orally and in writing.
- Work effectively in a team environment.
- Handle conflict in a professional manner.
- Develop and document procedures and processes.
- Access and/or enter information into ERP and CRM software.
- Maintain a high level of confidentiality.
- Prepare clear and concise reports.
- Identify/analyze issues, problems, concerns, and needs.
- Develop, plan, and implement appropriate responses and solutions.
- Research, analyze, and evaluate new service delivery methods and techniques.
- Interpret and apply federal, state, and local policies, laws, and regulations.
- Effectively handle a work environment and conditions which involve periodically working irregular hours.
Supplemental Information
All advertised positions are contingent upon available funding.
All employees are paid by direct deposit only.
Environmental Conditions:
The majority of work is conducted in an office environment. The position may periodically require work at irregular hours, including nights and weekends.
The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and/or extensive reading.
Physical Conditions:
Essential and other important responsibilities and duties may require maintaining physical condition necessary for walking, standing, or sitting for prolonged periods of time.
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