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Enrollment Specialist

Morgan Hill, United States

The Enrollment Specialist provides multi-site administrative, clerical, private and subsidized enrollment, and logistical support to assigned Catalyst centers to improve the efficiency of operations and help ensure state compliance.

Key Responsibilities:

Enrollment Support

Acts as liaison to families to complete the enrollment process, from initial contact through completion of paperwork and offers support and resources to assist the family in childcare needs.
Represent the agency and programs at marketing and mass enrollment events.
Understand third party procedures and enrollment process (CAPP), and internal agency policies and procedures regarding full fee enrollment.
Understand funding terms and conditions and agency policies and procedures regarding subsidized enrollment and eligibility.
Utilizes waiting lists in accordance with policies and procedures and maintains accurate documentation to verify waiting list usage in accordance with requirements.
Process and input family enrollment and change paperwork in a timely manner to meet agency guidelines into CDSS with a caseload of approximately 350 children.
Ensure the processing of subsidized enrollment and continued eligibility of families in a professional and timely manner for full compliance with all governing regulations.

Data Compliance Support

Completes family/child data entry and reporting in adherence with state mandated deadlines, audit schedules and agency policies and procedures
Maintains child and family files as current and in full compliance with governing regulations and agency policies and procedures to ensure they are consistently audit-ready
Ensure valid program selection, schedule, and tuition entry is performed to generate accurate family billing statements monthly
Enter any special fee assessments in a timely manner to ensure they are captured in each billing cycle
Will provide support in formal internal and external audits, as directed by Supervisor

Tuition Support

Understand funding terms and conditions regarding eligibility and payment
Support accounting documentation for tuition payment plans and returned checks
Generate monthly Notice of Action letters, as needed
Support processing of documentation for tuition payment plans, tuition exemptions, requests for tuition refund and returned checks
Support with Collection Notices, as needed, and submit uncollectible tuitions to Collection department and maintain payment records
Support with answering and addressing questions from center or parents regarding payment status and issues

Administrative Support

Support with printing documents such as attendance sheets and billing statements from Center Track
Dispatch and distribute critical documents between regional/corporate offices and the centers. The documents to be picked up and delivered to centers may include and are not limited to: enrollment documentation, attendance documentation, audit documentation, and red envelope documentation.

Required Qualifications

High School Diploma.
3-5 years’ experience in customer service, data entry, or administrative functions.

Preferred Qualifications:

AA/AS in Business or related field.
Child Development and childcare funding experience preferred.

Bilingual Spanish/English.

Key Competencies

Experienced with MS Office, including excel, word and access or related databases.
Competent in PC and keyboarding skills.
Strong communication and interpersonal skills.
Effective time management, planning & organizational skills, and follow up skills.
Team oriented and ability to multi-task.
Flexibility and ability to prioritize a shifting workload.
Flexible hours based on the needs of the programs.
Ability to work in a deadline driven environment.
Ability to maintain confidentiality of family, child, and financial information.
Carry out scheduled activities independently after training and be a self-starter.
Be able to use own transportation and delivery to the assigned centers and regional office.

Working Conditions:

Generally pleasant working conditions.
Less than 50% of daily assignments involve prolonged physical effort.

Shift Type: Full Time

Schedule: Monday – Friday, 8 hour shift

What We Offer:

Medical, Dental, and Vision Benefits
Long-Term Disability (LTD) employer paid coverage
401(k) Retirement plan and Employee Assistance Program (EAP)
Personal Health Advocate
Paid vacation, sick time, and holidays
Commuter pre-tax benefit
Discounted childcare
Access to the Calm app
Tickets at Work employee discounts

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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