Enrollment Specialist

What You’ll Do

• Serve as the initial point of contact for families seeking care.
• Respond to incoming inquiries (phone, web, email, SMS) with warmth, empathy, and timely follow-up.
• Schedule school tours and partner with Center Directors to ensure a seamless tour experience.
• Share information about programs, tuition, philosophy, hours, and enrollment steps in a clear, caring way.
• Follow up after tours to answer questions and guide families through the next steps to secure enrollment.
• Send Enrollment Agreements and Payment Policies, and ensure completed documents are returned promptly.
• Coordinate with Center Directors on deposits, application fees, and new enrollments.
• Manage waitlists thoughtfully and proactively reach out as openings become available.

• Maintain accurate enrollment data, classroom availability, enrollment projections, and classroom rosters across the school.
• Enter and update family information in CRM and enrollment systems.
• Provide regular enrollment updates and reports to school leadership.
• Ensure enrollment records are complete, accurate, and up to date.
• Collaboration & Brand Support
• Partner with Marketing and school teams to support enrollment campaigns, open houses, and events.
• Ensure enrollment communications and tour materials reflect Magical Beginnings’ brand and values.
• Identify opportunities to improve enrollment processes and enhance the family experience.
• Occasionally support schools in ratio to deepen understanding of classroom life and our programs.

Who You Are

• A warm, friendly communicator who enjoys connecting with families.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Calm, empathetic, and solutions-oriented—especially during busy enrollment periods.
• Collaborative and open to feedback, with a strong sense of ownership and accountability.
• Passionate about early childhood education and family-centered service.

Skills & Experience

• Bachelor’s degree preferred.
• 3–5+ years of experience in sales, customer service, enrollment, admissions, or a related role.
• Experience using CRM systems required; Microsoft Office proficiency strongly preferred.
• Strong written and verbal communication skills.
• Comfortable using technology and working in a fast-paced, growth-oriented environment.

How the Role Works

• Remote role with some travel to centers in your portfolio; Massachusetts-based candidates preferred.
• Ability to work remotely with occasional travel to schools or events.
• Full-time, 40-hour workweek; some evening availability for open houses or events.
• Primarily sedentary computer-based work; occasional travel required.