Enterprise Asset Management Solution (EAMS) - Senior Business Analyst (TLT/SDA)

Summary

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The Enterprise Asset Management Solution (EAMS) - Senior Business Analyst supports Metro’s Enterprise Asset Management Solution (EAMS) by analyzing business needs, defining data requirements, and guiding development of effective data and technology solutions. This role collaborates with stakeholders to ensure data integrity and data standards alignment, develop testing plans, support end-to-end testing, and promote Agile and requirements-driven practices. The analyst also contributes to change impact analysis, helps prepare end users for new digital solutions, and supports enterprise-wide asset management practices.

This recruitment will be used to fill one Term Limited Temporary/Special Duty Assignment position, expected to last up to 2 years. In addition, this selection process may be used to generate an eligibility pool for future career service, term limited temporary, and special duty assignment vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

• For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt, or other regular (non-temporary) employee in King County who has completed probation in your current position. You must have supervisor approval before taking a Special Duty Assignment.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees.

As the Enterprise Asset Management Solution (EAMS) - Senior Business Analyst, you are expected to model and apply equity and social justice shared values, behaviors, and practices across all of the job duties such as:

• Work with the business managers, sponsors and representatives within teams to analyze business needs and identify the best solutions for those needs.
• Represent data requirements using alternative views, such as analysis models, prototypes, or scenarios to guide solution finding
• Assist the Metro Data Workstream Lead with the analysis and verification of data requirements for Metro’s Enterprise Asset Management Solution (EAMS), employing methods such as interviews, document reviews, workshops, storyboards, surveys, site visits, business process analysis, use cases, scenarios, event mapping, and competitive product evaluations.
• Assist in leading the data reconciliation process by working with internal stakeholders and external consultants to ensure data integrity and high quality prior to data migration.
• Participate in the development of asset data standard, acceptance criteria, and testing cases for data workstream.
• Ensure data testing cases can be used effectively by subject matter experts and understood by individuals without a technical background.
• Develop testing plans for end users and collaborate with QA to support end to end testing.
• Set client expectations and educate stakeholders on the benefits of a defined requirements process and/or a Scrum/Agile approach.
• Proactively initiate the development of alternative service delivery solutions to business challenges based on processes and information technology standards adopted at the enterprise level.
• Assist in conducting change impact analysis by identifying key stakeholders and assessing the level of change key stakeholders are experiencing.
• Apply appropriate change levers to ensure that end users are ready to adopt digital information solutions.
• Contribute to the Asset Management Community of Practice.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Five (5) or more years of relevant technical business analyst experience OR Any combination of relevant experience/education/training that provides the required knowledge, skills, and abilities to perform the work.
• Demonstrated experience in the business analyst role supporting software development projects and business solutions.
• Ability to quickly adapt and learn new concepts, processes, and technologies.
• Demonstrated experience leading analysis efforts directly with the business (e.g. in an Asset Management consultant capacity).
• Skill in documenting requirements at both a strategic and tactical level.
• Strong commitment to customer service.
• Skill in using data and information to assess and understand issues, evaluate options, form accurate conclusions, and make decisions.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group such as executives, managers, and subject matter experts.
• Skill in conveying technical information to non-technical users.
• Skill in aligning technical solutions and features to requirements and tracing/monitoring the fulfillment of requirements.
• Skill in effectively organizing multiple assignments, sometimes of a difficult nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
• Skill in using MS Office 365 suite, SQL, Power BI, Visio, Enterprise Asset Management System, and Azure DevOps.

Highly competitive candidates will also have:

• Experience leading complex enterprise asset management implementations
• Experience in working with matrixed workgroups and individuals at all levels within a large organization
• Skill in researching strategic issues, providing analysis, problem solving and recommending emerging technologies.
• Ability to facilitate discussions using techniques that help group members discover and develop insights and remain engaged with the task.
• Expertise in facilitation, documentation, solution modeling, business problem definition, and analysis approach development.
• Advanced knowledge of asset data standards and leading Asset Management practices
• Strong information technology knowledge, with particular emphasis on databases, Azure DevOps, SQL Server Management Studio, Python, Excel spreadsheets, and reporting
• Ability to synthesize complex information from different sources, prepare clear and concise summary materials and communicate technical information to non-technical audiences
• Knowledge of ArcGIS and be able to coordinate with GIS professionals to ensure successful delivery of asset geospatial data, assist with information exchange between GIS and Enterprise Asset Management System
• Knowledge and skill in the application of statistical analysis for the identification of benchmarks, KPI’s, trends, and anomalies
• Knowledge of leading industry practices for organizational asset management programs, including ISO 55000 Series, International Infrastructure Management, and the IAM subject specific guidance
• Excellent oral, written, and interpersonal communications skills
• Ability to work equitably and respectfully
• Ability to establish and maintain effective working relationships with a diverse group of individuals from a variety of different positions, cultures, and backgrounds
• Ability to demonstrate behaviors that include fairness, respect, inclusiveness, integrity, and ethical conduct
• Extensive experience working at a public transit agency
• Skill in breaking down traditional barriers to open communication and maintain collaborative relationships

Supplemental Information

Who May Apply
We are accepting applications from all qualified applicants, internal and external.

Required Application & Selection Process:

• Submit an online employment application
• Resume
• Cover letter. Your cover letter should include details about how your knowledge, skills, training, and experience are relevant to the requirements for this position and relate to the primary job functions and desired qualifications.
• Answer the supplemental questions

Applicants will be screened for completeness, writing accuracy, and competitiveness. Any additional attachments will not be reviewed or considered. The most competitive candidates may be invited to participate in one or more interviews.

Work Schedule
The work week is 40 hours, Monday through Friday. This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay.

Work Location

This is a hybrid position. The main work site for this position is King Street Center, 201 S Jackson St., Seattle, WA 98104. The team works in a hybrid model, with days in the office as well as telecommuting. Currently, employees are required to be in the office a minimum of two day per week. The ratio of remote to onsite work is subject to change depending on business needs. Employees have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Tracy Bylund at tbylund@kingcounty.gov.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.