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Enterprise Network Support Engineer

Egypt

Job Expired

Cairo, Egypt

Job description

Requisition ID

267920

Date posted

08/12/2025

Role Profile:

Represent the technical focal point for local customers along with our international partners customers.
Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs.
Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties to solve these problems according to the SLA.
Act as “service manager” for high value customers.
Provide the customers with a world class standard of support.
Accountable for monthly operational reports for different fixed solutions services.
Work on shift basis.

Insights from previous hires

Top skills

Technical Support

Windows 7

Telecommunications

Operating Systems

Networking

Previously worked as

1. Support Engineer

2. Senior Support Engineer

3. Network Engineer

4. Senior Network Engineer