Enterprise Systems Analyst

Enterprise Systems Analyst

Another Broken Egg of America Franchising, LLC is seeking an Enterprise Systems Analyst to join our corporate team in Orlando, FL. This individual will embody our core values: Service, Results, Generosity, Integrity, and Growth. This position reports to the Information Technology Manager.

Job Summary

The Enterprise Systems Analyst is a dynamic and rewarding position that serves as a bridge between business needs and technological solutions. They ensure that enterprise systems are optimally designed, seamlessly integrated, and exceptionally managed to meet organizational goals. They analyze system requirements, design solutions, and oversee implementation efforts to enhance operational efficiency and support business initiatives. From project management to user support, this role requires a mix of technical expertise, analytical proficiency, and excellent communication skills.

Primary Responsibilities

· Primary Systems: Point of Sale, Online Ordering, Inventory Management, Waitlist, Seating, Customer Relationship Management.

· Secondary Systems: Business Intelligence, Collaboration, Knowledge Base, Project Management, Support, Infrastructure & Operations.

· System Analysis and Design: Analyze current systems, identify areas for improvement, and document user requirements. Design new system solutions or modifications to existing systems to meet business needs.

· System Integration: Ensure that new systems or updates integrate seamlessly with existing systems and processes, maintaining overall system integrity.

· Process Improvement: Identify inefficiencies in current systems and processes. Recommend and implement improvements that streamline operations and enhance productivity or reduce costs.

· Requirements Gathering: Work closely with stakeholders, including business users, IT teams, and management, to gather detailed requirements and ensure that the system specifications align with business objectives.

· Documentation: Create detailed documentation for system designs, specifications, testing plans, and user manuals to ensure comprehensive knowledge of systems for future reference.

· Testing and Quality Assurance: Develop and implement testing procedures to ensure that systems function as intended. Identify and resolve any system issues before deployment.

· User Training and Support: Develop training documentation, quick reference guides, and knowledge base articles. Provide training and support to end-users, ensuring they understand how to use new systems effectively.

· Compliance and Security: Ensure that systems comply with relevant regulations and standards, and that data security measures are robust and effective.

· Data Analysis and Reporting: Analyze data trends, generate reports, and provide insights to support decision-making processes.

· Project Management: Oversee the deployment of new systems, enhancements, or upgrades. Ensure that projects achieve business objectives and are completed on time and within budget.

· Supply Chain Support: Facilitate resolution of quality control issues and vendor escalations for credits, missing products, missed picks, etc.

Qualifications

Education & Experience

· Bachelor’s degree in technology, business, or related field (required).

· 0–5 years of professional experience.

· Experience in hospitality, restaurants, or food service industries is a plus.

Key Skills

· Results Driven: Consistently meets or exceeds goals.

· High Sense of Urgency: Recognizes the importance of acting promptly and decisively. Exhibits focus, intensity, determination, and efficiency.

· Communication: Excellent verbal and written communication to convey technical information to non-technical stakeholders and gather requirements.

· Collaboration: Strong ability to collaborate and work effectively with cross-functional teams, including IT, business users, and management.

· Technical Aptitude: Inherent technical ability and creativity to learn new technologies and develop extensive knowledge. Thoroughly understands how to leverage systems, tools, and techniques to achieve organizational goals. Familiarity with various programming languages, databases, and enterprise systems is a plus.

· Business Acumen: Understands business operations, functions, processes, and external environment to align system solutions with organizational goals.

· Analytical: Strong analytical capability to observe, investigate, and evaluate system performance, identify issues, and develop innovative solutions to complex problems.

· Detail-Oriented: High attention to detail to ensure accuracy in system analysis, design, and implementation.

· Proactive: Identifies and addresses issues before they arise. Seizes opportunities to continuously improve results.

Physical Requirements

This position requires the ability to perform essential job functions while maintaining focus and engagement for extended periods of time. The physical requirements include:

· Prolonged Sitting: Ability to sit for extended periods (4-8 hours per day) at a desk or workstation.

· Postural Flexibility: Ability to adjust posture, including standing and stretching to maintain comfort and prevent strain.

· Manual Dexterity: Ability to type on a keyboard and use a mouse or touchpad.

· Visual Acuity: Ability to focus on a computer screen for extended periods, requiring the use of corrective lenses if necessary.

· Neck and Back Support: Ability to maintain a neutral head, neck, and back position. Ergonomic seating and support recommended.

· Repetitive Hand Movements: Ability to perform repetitive tasks such as typing, clicking, and scrolling.

· Hearing Ability: Ability to participate in phone and video calls, clearly hearing and responding to verbal communication.

· Lifting Light Objects: Occasional lifting of office supplies, documents, or light equipment (up to 15 lbs).

· Ability to Focus and Maintain Attention: Capacity to stay focused and maintain attention for extended work periods.

· Keyboard and Mouse Use: Ability to use a computer keyboard and mouse for extended periods.

· Environmental Awareness: Ability to work in an office environment with artificial lighting, noise from office equipment, etc.

Equal Opportunity Employer Statement

Another Broken Egg Cafe is an Equal Opportunity Employer. Another Broken Egg of America Franchising, LLC (ABE) is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.

To request a reasonable accommodation, contact our HR Department at HR@anotherbrokenegg.com or call (407) 440-0450.